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Adam Reiner

๐Ÿ‘ค Speaker
139 total appearances

Appearances Over Time

Podcast Appearances

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

But I think restaurant workers really do appreciate

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

That enthusiasm and generally you should always remember that your enthusiasm and your energy is generally mirrored by the people who are serving you.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

So if your server comes over to you and you're looking at your phone and you're not paying attention, that may be a missed opportunity.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

If your server comes over to you and you ask them for the Wi-Fi password instead of saying hello, that might be a missed opportunity.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

It may feel like that, but I don't think that's really what I'm asking for people to do.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

I'll give you an example.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

There are certain things that I think people do that they don't necessarily even realize that they're doing it in terms of how they engage with staff.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

One of the things that I say is never ask your server's name without introducing yourself first.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

another another thing that i really recommend is that when you're asking for recommendations on the menu is to offer parameters that are about your particular dietary preferences the things that you like and be and asking less about what the server likes so a question like what's your favorite dish on the menu may lead to the server telling you that the they love this new eggplant dish but if you don't like eggplant then it really doesn't make very much sense for you to be asking them their favorites

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

Instead, you might say something like, you know, I'm in the mood for something lighter, maybe seafood.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

I don't really like too much butter or, you know, maybe something that's like a little lighter.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

Would you recommend, what seafood dish would you, seafood entree would you recommend?

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

The best restaurants will make an effort to constantly be bringing out food, whether it's specials every night or dishes from the menu.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

And I've worked in places that do that, and I've worked in places that don't do that.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

But whether they do it or don't,

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

It's important to remember that turnover in any restaurant staff always exists, except for the places that have been around for decades.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

But in general, there's always going to be some fairly newer staff that maybe they haven't been around long enough to be able to taste all of the different dishes.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

So, you know, hopefully, ideally, the people taking care of you have tasted all of the dishes.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

But even if the restaurant is making an effort to really educate their staff and give them a chance to taste everything, you know, there are times where you will find staff that maybe they're a little green and maybe they're kind of fudging the descriptions a little bit based on like their handbook and not based on firsthand experience.

Something You Should Know
The Untold Story of the Christmas Tree & The New Rules of Eating Out

But I love when restaurants do things like offer stipends for their own employees to dine in restaurants, which is something that you see more and more as a perk.