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AJ Tennant

👤 Person
459 total appearances

Appearances Over Time

Podcast Appearances

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

actively listening and morphing and changing to the conversation.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Where I see the best outbound and ways to do messaging is tailoring it very specifically, doing the research. But more important, it's come in with a point of view and then listen to the customer and adjust from there. Do you think AEs should be doing their own outbound? Absolutely.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Where I see the best outbound and ways to do messaging is tailoring it very specifically, doing the research. But more important, it's come in with a point of view and then listen to the customer and adjust from there. Do you think AEs should be doing their own outbound? Absolutely.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Where I see the best outbound and ways to do messaging is tailoring it very specifically, doing the research. But more important, it's come in with a point of view and then listen to the customer and adjust from there. Do you think AEs should be doing their own outbound? Absolutely.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Every company I've been a part of, I want AEs to be joining, expecting that they have to do outbound and they're not going to have a BDR. The reality is, is you're going to have a lot of help from product marketing, content marketing. You're going to get the support you need in the field marketing.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Every company I've been a part of, I want AEs to be joining, expecting that they have to do outbound and they're not going to have a BDR. The reality is, is you're going to have a lot of help from product marketing, content marketing. You're going to get the support you need in the field marketing.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Every company I've been a part of, I want AEs to be joining, expecting that they have to do outbound and they're not going to have a BDR. The reality is, is you're going to have a lot of help from product marketing, content marketing. You're going to get the support you need in the field marketing.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

But the AEs that do the best are the ones that are also spending the time in the cycles to do the outbound themselves.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

But the AEs that do the best are the ones that are also spending the time in the cycles to do the outbound themselves.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

But the AEs that do the best are the ones that are also spending the time in the cycles to do the outbound themselves.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

The whole concept of the playbook, like I'm going to be a little controversial. Like I'm not a huge playbook person.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

The whole concept of the playbook, like I'm going to be a little controversial. Like I'm not a huge playbook person.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

The whole concept of the playbook, like I'm going to be a little controversial. Like I'm not a huge playbook person.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

My view is that playbooks are fancy word for what is your strategy? What is your outbound messaging? What is your plan? Sales is very simple. You have prospects that are in a certain target ICP. You have messaging. You have a really good product. You have content marketing that's going around that product.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

My view is that playbooks are fancy word for what is your strategy? What is your outbound messaging? What is your plan? Sales is very simple. You have prospects that are in a certain target ICP. You have messaging. You have a really good product. You have content marketing that's going around that product.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

My view is that playbooks are fancy word for what is your strategy? What is your outbound messaging? What is your plan? Sales is very simple. You have prospects that are in a certain target ICP. You have messaging. You have a really good product. You have content marketing that's going around that product.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And you need to go outbound, get someone interested, convert that interest into an opportunity, and then start someone through a sales funnel. Kind of building it up as more than it is sometimes I think complicates it. And so I like to bring it down to just very simple things like, are you getting net new meetings?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And you need to go outbound, get someone interested, convert that interest into an opportunity, and then start someone through a sales funnel. Kind of building it up as more than it is sometimes I think complicates it. And so I like to bring it down to just very simple things like, are you getting net new meetings?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And you need to go outbound, get someone interested, convert that interest into an opportunity, and then start someone through a sales funnel. Kind of building it up as more than it is sometimes I think complicates it. And so I like to bring it down to just very simple things like, are you getting net new meetings?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Are you then converting those to opportunities and then working those through a funnel?