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AJ Tennant

👤 Person
459 total appearances

Appearances Over Time

Podcast Appearances

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

We're taking that buzzword and bringing it to others.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

We're taking that buzzword and bringing it to others.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

I call it experimental because people are still not defining it all the way back to a business issue and an ROI that is like fully defensible. My view is that AI budgets that are based on just, hey, we need to quickly enable our employees to be AI centric that aren't tying it back to business outcomes, impact, top line, bottom line. A year from now, two years from now, we're going to churn.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

I call it experimental because people are still not defining it all the way back to a business issue and an ROI that is like fully defensible. My view is that AI budgets that are based on just, hey, we need to quickly enable our employees to be AI centric that aren't tying it back to business outcomes, impact, top line, bottom line. A year from now, two years from now, we're going to churn.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

I call it experimental because people are still not defining it all the way back to a business issue and an ROI that is like fully defensible. My view is that AI budgets that are based on just, hey, we need to quickly enable our employees to be AI centric that aren't tying it back to business outcomes, impact, top line, bottom line. A year from now, two years from now, we're going to churn.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Are they willing to spend big on AI?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Are they willing to spend big on AI?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Are they willing to spend big on AI?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

They need to get it now because the companies that are doing it right are actually gonna be the innovators and like the accelerants in the space. And so what I think happens is like the herd mentality. Like you've got a couple of these big, big brands and companies that are doing AI in the right way that's actually impacting their top line or bottom line already that isn't experimental, right?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

They need to get it now because the companies that are doing it right are actually gonna be the innovators and like the accelerants in the space. And so what I think happens is like the herd mentality. Like you've got a couple of these big, big brands and companies that are doing AI in the right way that's actually impacting their top line or bottom line already that isn't experimental, right?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

They need to get it now because the companies that are doing it right are actually gonna be the innovators and like the accelerants in the space. And so what I think happens is like the herd mentality. Like you've got a couple of these big, big brands and companies that are doing AI in the right way that's actually impacting their top line or bottom line already that isn't experimental, right?

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And they're willing to spend, some of those accounts are willing to spend five, 10, $10 million annually on these type of initiatives. Because of that, what happens is board members, Other CEOs of other companies are like, we need to move quickly. We need to drive an AI initiative with inside our company.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And they're willing to spend, some of those accounts are willing to spend five, 10, $10 million annually on these type of initiatives. Because of that, what happens is board members, Other CEOs of other companies are like, we need to move quickly. We need to drive an AI initiative with inside our company.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And they're willing to spend, some of those accounts are willing to spend five, 10, $10 million annually on these type of initiatives. Because of that, what happens is board members, Other CEOs of other companies are like, we need to move quickly. We need to drive an AI initiative with inside our company.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Yeah. This is where I would say the space is like falling down. Everyone is being sold a bag of goods and a dream of this sort of AI enabled workforce or automation, top line, bottom line.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Yeah. This is where I would say the space is like falling down. Everyone is being sold a bag of goods and a dream of this sort of AI enabled workforce or automation, top line, bottom line.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

Yeah. This is where I would say the space is like falling down. Everyone is being sold a bag of goods and a dream of this sort of AI enabled workforce or automation, top line, bottom line.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And then when it comes to implementation, it's taking six, nine, 12 months, or it comes attached with a $5 million services budget next to it, which is, it's like, well, hold on, I'm paying $5 million to implement this thing for the with one of the big companies and and like I'm paying like the fees for the service. What we're seeing is adoption and usage is not where it needs to be.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And then when it comes to implementation, it's taking six, nine, 12 months, or it comes attached with a $5 million services budget next to it, which is, it's like, well, hold on, I'm paying $5 million to implement this thing for the with one of the big companies and and like I'm paying like the fees for the service. What we're seeing is adoption and usage is not where it needs to be.

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

And then when it comes to implementation, it's taking six, nine, 12 months, or it comes attached with a $5 million services budget next to it, which is, it's like, well, hold on, I'm paying $5 million to implement this thing for the with one of the big companies and and like I'm paying like the fees for the service. What we're seeing is adoption and usage is not where it needs to be.