Akshay Kothari

Founder mode is really good if you have a founder who's right a lot. If they're not, God bless that company. There's more cash in Notion's bank today than the history of its race. So it's like in some ways, like we've produced cash. We haven't spent any of it. I think the thing I would say about Sequoia, I think it is probably the best brand.

Founder mode is really good if you have a founder who's right a lot. If they're not, God bless that company. There's more cash in Notion's bank today than the history of its race. So it's like in some ways, like we've produced cash. We haven't spent any of it. I think the thing I would say about Sequoia, I think it is probably the best brand.

Founder mode is really good if you have a founder who's right a lot. If they're not, God bless that company. There's more cash in Notion's bank today than the history of its race. So it's like in some ways, like we've produced cash. We haven't spent any of it. I think the thing I would say about Sequoia, I think it is probably the best brand.

Similar to how we demand excellence from our employees, I think they demand excellence from their companies.

Similar to how we demand excellence from our employees, I think they demand excellence from their companies.

Similar to how we demand excellence from our employees, I think they demand excellence from their companies.

I didn't really think of my job as those titles. My job was COO. My primary job was to help scale the business and the company and let my co-founders, Ivan and Simon, stay focused on the product. And so that meant whatever the company needed, I would jump in and try to figure it out. How did I do it? This is actually kind of interesting. So my background is product, right?

I didn't really think of my job as those titles. My job was COO. My primary job was to help scale the business and the company and let my co-founders, Ivan and Simon, stay focused on the product. And so that meant whatever the company needed, I would jump in and try to figure it out. How did I do it? This is actually kind of interesting. So my background is product, right?

I didn't really think of my job as those titles. My job was COO. My primary job was to help scale the business and the company and let my co-founders, Ivan and Simon, stay focused on the product. And so that meant whatever the company needed, I would jump in and try to figure it out. How did I do it? This is actually kind of interesting. So my background is product, right?

And Ivan told me to join and take care of everything except product. And so I essentially put myself on all these new functions and just try to learn on the job. So one thing I realized

And Ivan told me to join and take care of everything except product. And so I essentially put myself on all these new functions and just try to learn on the job. So one thing I realized

And Ivan told me to join and take care of everything except product. And so I essentially put myself on all these new functions and just try to learn on the job. So one thing I realized

was even though I had never really done any of these things before, actually like first principles thinking and like systems design that you learn in product development actually like applies a lot to these functions too.

was even though I had never really done any of these things before, actually like first principles thinking and like systems design that you learn in product development actually like applies a lot to these functions too.

was even though I had never really done any of these things before, actually like first principles thinking and like systems design that you learn in product development actually like applies a lot to these functions too.

Yeah, so let's say the first job I had at Notion was actually like there are three people who reported to me were support, customer support, right? Now, typically, as the number of tickets or as the number of requests go up, the first thing that people typically do is they just add more people. They sort of like divide the tickets by productivity and then they come up with some number of people.

Yeah, so let's say the first job I had at Notion was actually like there are three people who reported to me were support, customer support, right? Now, typically, as the number of tickets or as the number of requests go up, the first thing that people typically do is they just add more people. They sort of like divide the tickets by productivity and then they come up with some number of people.

Yeah, so let's say the first job I had at Notion was actually like there are three people who reported to me were support, customer support, right? Now, typically, as the number of tickets or as the number of requests go up, the first thing that people typically do is they just add more people. They sort of like divide the tickets by productivity and then they come up with some number of people.

The product manager in me was like, well, we could build a better system, right? And so we could build better tools so that each support person can do more every day. But also, once you have enough of these customer tickets, then the next role you want to hire would be something called a product ops. Product ops would take all this feedback and synthesize it and share it with the engineers.

The product manager in me was like, well, we could build a better system, right? And so we could build better tools so that each support person can do more every day. But also, once you have enough of these customer tickets, then the next role you want to hire would be something called a product ops. Product ops would take all this feedback and synthesize it and share it with the engineers.