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Alex Schutman

๐Ÿ‘ค Speaker
230 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

to getting to $100,000 in those customers.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

That's what we're really focused on right now.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

And the other thing that we're focused on is, you know, I'm a big believer in, everybody talks about the customer journey.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

We started doing that with Eloqua in 2008.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

At the time, I had stolen it from a book called Moments of Truth by Jan Carlson, where he wrote about turning around SAS Airlines many years ago.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

And so a lot of what we're focused on in this customer journey is from the customer end, right?

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

What have been these incredible, magical moments that they've had

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

where they've had success with Workfront.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

And then how do we kind of replicate that?

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

Because ultimately you're not going to grow at a customer, especially Land and Expand, you're not going to grow at a customer unless you've got people inside that customer that are looking at the department next to them saying, hey, have you ever seen this software before?

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

It's super cool.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

So that's really what we're focused on is how do we create these really great moments of truth for the customer in their onboarding journey?

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

No, I mean, what we really focus on is the CAC ratio, right?

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

Because I, you know, we're still in such a high growth mode.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

The CAC ratio, you know, like that, that number I gave you earlier, which is, you know, okay.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

If you look at sales and marketing expense to acquire a customer, um,

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

you know, how many months until we get back that money.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

So that's the kind of metric that I'm

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

more focused on than anything else right now.

SaaS Interviews with CEOs, Startups, Founders
922 SaaS: Is $120m ARR Workfront About to IPO?

Yeah, great, great answer.