Allen Karp

who are not health care professionals necessarily, but know these people.

And that's the key.

It's one thing to identify them.

It's another thing to actually get in the door to be able to make an impact on their lives.

And so we hire these people.

We train these people.

The other benefit was we were fully employing some people that may have not been employed, but we put them through training.

We then hired a person called a personal care assistant, which was a nurse, generally,

or a care manager who was doing additional work with those members directly to try to help them navigate through a very complex healthcare system and was providing oversight to the community health workers.

The bottom line was that our engagement rate was 45 plus percent, which if you look at the statistics is significantly higher.

We identified a thousand members that we can reach.

We ended up reaching out to 450.

We found interesting reasons for why their costs were so high.

So, for example, there's a single mom with a couple of kids who has multiple comorbidities taking care of an elderly parent.

doesn't have a primary care physician because they can't find one that they trust, also has depression, undiagnosed.

We were able to intervene, connect this person to a primary care physician in the delivery system, connect them to a behavioral health professional.

We tracked that person after six months.

and found that they had no emergency room visits they were not hospitalized their condition was much better in terms of their health status and that was a that was a tremendous win for us we had a 20 reduction in our emergency room cost and a 25 reduction in inpatient visits

and a significant reduction in readmissions.

Yes.