Amy Herman
👤 SpeakerAppearances Over Time
Podcast Appearances
Can you take her skinny vanilla latte with three stevias?
Put my cappuccino with an extra shot of espresso and put the whole thing on my credit card, please.
And in about five seconds, everything changed.
She turned around and said to me, well, bless your heart.
I know what that really means.
But, you know, she said, nobody's done anything that nice for me in months.
I said, look, you're having a bad day.
If I can buy your coffee and it makes it better for five minutes, we all win.
So we walked out of Starbucks.
I made my plane.
I made the connection.
I got my caffeine.
I paid for her coffee.
Win, win, win, win.
That's what I mean about shifting your situational awareness.
It doesn't always have to be life-saving to make a difference to somebody else.
That is correct.
That is absolutely spot on.
And I looked around and said, I don't have time to go to someplace else for coffee and I need to fix what's in front of me.
So I focus on this visual intelligence to help people solve problems.