Amy Herman

Everybody else got out of the subway car, wanted to get away from that woman as quickly as possible.

Situational awareness is very important.

I mean, I travel for a living and I've honed my situational awareness to know where restrooms are in airports.

If you are with a child and you need to get to a restroom or you need to get to a restaurant, knowing where you are and being able to communicate in your own head

Enables you to communicate with other people.

And, you know, I, with all due respect, I've been doing this a long time.

And this this is across professions.

It's not just law enforcement in the intelligence community and Navy SEALs.

It's nurses and social workers and beekeepers and prison wardens and people that just anybody that's engaged with humans.

needs to have a refined sense of situational awareness.

Otherwise, we come across as really dull.

And I think that the ability to look at works of art and be able to transfer the skills of engaging with works of art, it's fun, it's not threatening.

And should I use the F word?

People actually have a lot of fun.

And when they walk away, they think, well, that was fun.

I realized how much I don't know, how maybe I don't listen very well.

And maybe I need to get better at this.

Sure, sure, I have two processes.

The first one, I'm gonna focus on problem solving, okay?

Everybody has problems and you can argue with me and say, well, you know, we don't all have problems and we're not always looking to solve things, but we have problems from there are nine people ahead of me at Starbucks and I need to get my coffee quickly to my marriage is falling apart.