Andreas Welsch

Because at the end of the day, it's not just about price and getting a good result to the customers, also making sure from an IT, from a governance, from a security point of view, that we're actually safe and sound and secure in the way that we run this.

Absolutely.

So to me, it's super encouraging to see that there's so much activity in that space and people are figuring out, you know, what are the things that we need to know and what guidance can we give to others?

Yeah.

I think that's super important as we delegate more agency to software, right?

Today, if you delegate agency, you might delegate it to your attorney or to your tax advisor to prepare this for you and file it on your behalf.

So it's pretty clear, on one hand, what those guardrails are.

It's for this specific consultation or it's for this specific tax return or tax question.

And also the power of attorney, if you will, that you grant to that other person, that agency that you give that other person is very well defined too.

Yes, they may file your tax return, but they cannot access your HIPAA-protected health care information or they cannot buy a car on your behalf.

So in many respects, those principles, I think, need to apply here as well.

But then, to me, any system has an owner.

So who is that owner of this system, of these agents, of these swarms of agents at some point, if you will?

And to me, that's where the liability comes in.

Yes, you're delegating agency to software now.

But in my view, you're still responsible for those results because you are setting this piece of software free in the world and are unleashing it.

So just the other day, I had a conversation with an AI leader at a nonprofit, and I asked them the same question.

And the answer was super insightful because he said, look, yes, we can use AI to help us figure out who are the optimal donors, who is likely going to make a gift and to whom and in what amount.

But at the end of the day, it must not feel transactional, right?

The second it feels transactional, you're not as valued as a person, you don't feel as valued as a person, and you're very likely not going to make another donation to the same foundation or through the same organization again.