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Andrew Patrick White

๐Ÿ‘ค Speaker
134 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So we only have three services currently, but are increasing hopefully soon to be four or five.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

But for us, yes, we do have a client success team very much about getting our large banks who are not used to the cloud, not used to SaaS.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

For some of our clients, it's their first SaaS experience.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

For one of our clients, very first cloud experience.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So trying to get them comfortable with everything, increasing usage, all that kind of stuff.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So yeah.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So that's a good question.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So we're unusual like that.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

Basically, our fee is everything.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

It's the entire shooting match for one service.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So we don't typically have an upsell or isn't the silver, gold, platinum service levels that you might have in your typical Zendesk.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So for us, it literally is.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

It will be an uptick every year based on CPI cost increases, but generally no.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

No, no.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

A consumer price index, a retail price index, whatever you want to call inflation.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

Okay.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So for our, for us, once we've sold a client, it's very much, uh, pretty much the same level of as we sell them another service.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

Oh, so we have, that's a very good question.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

That's the big differentiator.

SaaS Interviews with CEOs, Startups, Founders
1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue

So for us,