Andrew Patrick White
๐ค SpeakerAppearances Over Time
Podcast Appearances
So we only have three services currently, but are increasing hopefully soon to be four or five.
But for us, yes, we do have a client success team very much about getting our large banks who are not used to the cloud, not used to SaaS.
For some of our clients, it's their first SaaS experience.
For one of our clients, very first cloud experience.
So trying to get them comfortable with everything, increasing usage, all that kind of stuff.
So yeah.
So that's a good question.
So we're unusual like that.
Basically, our fee is everything.
It's the entire shooting match for one service.
So we don't typically have an upsell or isn't the silver, gold, platinum service levels that you might have in your typical Zendesk.
So for us, it literally is.
It will be an uptick every year based on CPI cost increases, but generally no.
No, no.
A consumer price index, a retail price index, whatever you want to call inflation.
Okay.
So for our, for us, once we've sold a client, it's very much, uh, pretty much the same level of as we sell them another service.
Oh, so we have, that's a very good question.
That's the big differentiator.
So for us,