Andrew Warner

So second day, I send a little bit about myself and so on.

It changes.

What I recommend right now is the first two or three messages should come out daily because otherwise people forget and then they unsubscribe because they don't know that this is something that they're signing up for and it's going to come back to them in the future.

So you want to set up a pattern of first two or three times coming in and letting them interact and then sending more messages.

After that, what we're finding now, weekly is a better rhythm than daily.

I used to think that it was daily, but last week we changed to weekly, largely because people find it overwhelming to get too many messages via chat from a company.

And so if you're coming in daily, your unsubscribes increase.

I've been close to the companies that make software that manages this.

They're finding the same things true universally.

So now it's first two or three days, you get a daily message.

After that, you get a weekly message.

Facebook has that up now.

they they what is it what's it called it's the little embed code it's the facebook messenger on the website i forget what it's called but yes you can actually do customer service it's a little embed code on the site that pops up and it says hey if you have any questions let me know your chat bot your software could start responding to the easy ones and then the harder ones could bring you in here's why i think that's better than intercom and i love intercom but i think that they're going to have an advantage over intercom because of this

Earlier in the day, I wanted to know how to take all my files from Dropbox and move them to Google Drive.

So I have one place to search for everything.

I found this company.

I forget what they're even called.

And they had one of those little pop-ups that say, ask many questions.

So I asked a question and then it said, we usually respond within 20 minutes.

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