Andrew Yates

So, you know, a mad scientist who can build it, a great guy who can make customers successful, and someone who can sell things.

I love Escape Velocity by Jeffrey Moore.

I think it's the Bible that you should consume as a CEO to keep you honest.

It absolutely is.

It's kind of a few releases on from that.

It brings in Inside a Tornado, Crossing the Chasm, a whole bunch of other things he did as well.

I met a gentleman called Godfrey Sullivan last September, the guy that was behind Splunk.

Not one of the founders of Splunk, but the guy that took it from 10 million to a billion dollars.

Probably one of the most inspirational people I've ever met and really did change my perspective to the extent where I came straight back to the UK and made a number of decisions with the team which are now playing out in terms of strategy.

Yeah, I need to check out Acuity Scheduling.

They're good.

I've listened to you talking about it.

I like Artesian Ready.

I know I'm drinking my own Kool-Aid.

Not really, just Microsoft Outlook and email and the usual kind of personal productivity tools.

We use a tool set called Gecko Board.

Perfect.

We also have all of the dashboards in Salesforce wired up.

And we built a beautiful net promoter score.

We've got a customer scorecard for every single customer that we can track every single day, which is really, really impressive for a company of our size.