Annie Minoff

That comment rubbed Jonathan the wrong way.

That comment rubbed Jonathan the wrong way.

We asked United about CEO Scott Kirby's comment. A United spokesman pointed to Kirby's more recent statements calling for better equipment and working conditions for air traffic controllers.

We asked United about CEO Scott Kirby's comment. A United spokesman pointed to Kirby's more recent statements calling for better equipment and working conditions for air traffic controllers.

We asked United about CEO Scott Kirby's comment. A United spokesman pointed to Kirby's more recent statements calling for better equipment and working conditions for air traffic controllers.

Jonathan was speaking from experience. When Andrew interviewed him, Jonathan was also on trauma leave after a scary incident of his own. That's after the break.

Jonathan was speaking from experience. When Andrew interviewed him, Jonathan was also on trauma leave after a scary incident of his own. That's after the break.

Jonathan was speaking from experience. When Andrew interviewed him, Jonathan was also on trauma leave after a scary incident of his own. That's after the break.

It wasn't just the long hours that were wearing Jonathan down, though. Since the technical glitches, he'd been doing a more complicated version of his job. Beyond the usual radar procedure, Jonathan was using pen and paper techniques to track aircraft, just in case an outage happened again.

It wasn't just the long hours that were wearing Jonathan down, though. Since the technical glitches, he'd been doing a more complicated version of his job. Beyond the usual radar procedure, Jonathan was using pen and paper techniques to track aircraft, just in case an outage happened again.

It wasn't just the long hours that were wearing Jonathan down, though. Since the technical glitches, he'd been doing a more complicated version of his job. Beyond the usual radar procedure, Jonathan was using pen and paper techniques to track aircraft, just in case an outage happened again.

A nose-to-nose situation, meaning two planes were at risk of a mid-air collision. Leading up to this moment, Jonathan had been monitoring two planes departing out of two New Jersey airports, a business jet and another small plane. The two aircraft were taking off around the same time. Jonathan was in charge of making sure that they stayed out of each other's way.

A nose-to-nose situation, meaning two planes were at risk of a mid-air collision. Leading up to this moment, Jonathan had been monitoring two planes departing out of two New Jersey airports, a business jet and another small plane. The two aircraft were taking off around the same time. Jonathan was in charge of making sure that they stayed out of each other's way.

A nose-to-nose situation, meaning two planes were at risk of a mid-air collision. Leading up to this moment, Jonathan had been monitoring two planes departing out of two New Jersey airports, a business jet and another small plane. The two aircraft were taking off around the same time. Jonathan was in charge of making sure that they stayed out of each other's way.

But before he knew it, the aircraft were at the same altitude and at risk of colliding.

But before he knew it, the aircraft were at the same altitude and at risk of colliding.

But before he knew it, the aircraft were at the same altitude and at risk of colliding.

After the incident, Jonathan filed an internal report saying that the situation at the Philadelphia control facility was unsafe. An FAA spokesperson told the journal that Jonathan's report is under review and that the agency takes safety reports seriously. Jonathan says these kinds of experiences can be traumatic.

After the incident, Jonathan filed an internal report saying that the situation at the Philadelphia control facility was unsafe. An FAA spokesperson told the journal that Jonathan's report is under review and that the agency takes safety reports seriously. Jonathan says these kinds of experiences can be traumatic.

After the incident, Jonathan filed an internal report saying that the situation at the Philadelphia control facility was unsafe. An FAA spokesperson told the journal that Jonathan's report is under review and that the agency takes safety reports seriously. Jonathan says these kinds of experiences can be traumatic.