Ben-Nadav Hafri

And that's not a critical interval most of the time.

And that's not a critical interval most of the time.

I mean, that's huge. Yeah, that is huge. But heart attacks are actually one of the few exceptions, not the rule. And yet they are the exception on which the rule is largely based. So all of these factors led Bayer to do something big. He restructured the tiers.

I mean, that's huge. Yeah, that is huge. But heart attacks are actually one of the few exceptions, not the rule. And yet they are the exception on which the rule is largely based. So all of these factors led Bayer to do something big. He restructured the tiers.

They ran through their data on all the calls that they had responded to priority one, lights and sirens, and they reassessed whether those really needed to be lights and sirens.

They ran through their data on all the calls that they had responded to priority one, lights and sirens, and they reassessed whether those really needed to be lights and sirens.

So with all this data, Beyer and his team changed how the calls were coded.

So with all this data, Beyer and his team changed how the calls were coded.

Let that sink in. Ambulance lights and sirens in Berrien County were sounding half as often as they had before. Now, even I was wondering, could you really know that this switch wasn't putting anyone at risk? Well, eventually, they followed up on the people the ambulances had picked up in the field to see how the hospital coded the patients as they came in.

Let that sink in. Ambulance lights and sirens in Berrien County were sounding half as often as they had before. Now, even I was wondering, could you really know that this switch wasn't putting anyone at risk? Well, eventually, they followed up on the people the ambulances had picked up in the field to see how the hospital coded the patients as they came in.

So if you went to someone as a priority two, not that urgent, and they showed up to the hospital as a priority one, that would mean that you'd made a mistake. How much more often was that happening under the new coding system than the old? It was the same number. Wow. There was basically no difference. As in, he halved the number of lights and sirens responses in Berrien County.

So if you went to someone as a priority two, not that urgent, and they showed up to the hospital as a priority one, that would mean that you'd made a mistake. How much more often was that happening under the new coding system than the old? It was the same number. Wow. There was basically no difference. As in, he halved the number of lights and sirens responses in Berrien County.

He reduced the risk of accidents as a result. And it cost the people of Berrien County nothing.

He reduced the risk of accidents as a result. And it cost the people of Berrien County nothing.

Buyer's on board, the paramedics are on board, smooth sailing.

Buyer's on board, the paramedics are on board, smooth sailing.

Unbeknownst to Beyer, word had gotten out to the people who call ambulances. Big problem.

Unbeknownst to Beyer, word had gotten out to the people who call ambulances. Big problem.

The local news began doing man on the street interviews.

The local news began doing man on the street interviews.