Benedikt Oehmen

Hello. Thanks so much for having me. I'm feeling very honored among all your distinguished guests to be here.

Hello. Thanks so much for having me. I'm feeling very honored among all your distinguished guests to be here.

Okay, sure. Sounds great. So I'm born in Germany, close to Cologne and Dusseldorf, so in the western part of Germany. In 2001, I moved to Heidelberg to study physics. And did my bachelor's degree there in physics and asked myself, what do I actually want to do with this? Once like in real life.

Okay, sure. Sounds great. So I'm born in Germany, close to Cologne and Dusseldorf, so in the western part of Germany. In 2001, I moved to Heidelberg to study physics. And did my bachelor's degree there in physics and asked myself, what do I actually want to do with this? Once like in real life.

And my brother made me aware that Blizzard, which was one of my favorite gaming companies or Z, my favorite company of all times when it comes to games at the time and still is. He said, hey, they're looking for support staff for the Game Master, for the in-game customer support. That's all.

And my brother made me aware that Blizzard, which was one of my favorite gaming companies or Z, my favorite company of all times when it comes to games at the time and still is. He said, hey, they're looking for support staff for the Game Master, for the in-game customer support. That's all.

Let's take a semester off of physics and see how the real world looks like working for a real company in France, close to Paris. And so I sent my CV, I had an interview and said, awesome, when can you come? And then basically took the semester off, started at Blizzard. I loved it so much that from the half year I was taking off originally, that quickly became one year.

Let's take a semester off of physics and see how the real world looks like working for a real company in France, close to Paris. And so I sent my CV, I had an interview and said, awesome, when can you come? And then basically took the semester off, started at Blizzard. I loved it so much that from the half year I was taking off originally, that quickly became one year.

Then I changed from customer support to community management and communications. And then I stayed for 17 years total instead of a quick semester and then going back.

Then I changed from customer support to community management and communications. And then I stayed for 17 years total instead of a quick semester and then going back.

Okay, so I started in customer support, so basically helping players in our premier game at that point, World of Warcraft, if they had any issues in-game. Then I quickly transitioned into community and communications, where the team that I worked in is the linchpin between the community and the game developers in the States. It's like they're communicating back and forth.

Okay, so I started in customer support, so basically helping players in our premier game at that point, World of Warcraft, if they had any issues in-game. Then I quickly transitioned into community and communications, where the team that I worked in is the linchpin between the community and the game developers in the States. It's like they're communicating back and forth.

We try to get the game closer to the players, but also understand the players' needs better to feed that back to the developers, especially for the European market and the seven languages that we were looking after. I really loved that part because for me, succeeding together, that's where my heart beats.

We try to get the game closer to the players, but also understand the players' needs better to feed that back to the developers, especially for the European market and the seven languages that we were looking after. I really loved that part because for me, succeeding together, that's where my heart beats.

And it was in this position we were responsible for making sure that together with the community, we were creating the most awesome gaming experiences for all players. And that really fascinated me. I loved it. And that's why I gravitated to it so strongly. As I stayed in the team, I became more and more experienced with the subject matter.

And it was in this position we were responsible for making sure that together with the community, we were creating the most awesome gaming experiences for all players. And that really fascinated me. I loved it. And that's why I gravitated to it so strongly. As I stayed in the team, I became more and more experienced with the subject matter.

I started training other new community managers that joined us for different games and different languages. So I naturally grew into a managerial position, whereas then later on, I had my own team of seven people for the seven different languages that we were looking after and I helped them do the jobs that I did in the past but for their specific language communities.

I started training other new community managers that joined us for different games and different languages. So I naturally grew into a managerial position, whereas then later on, I had my own team of seven people for the seven different languages that we were looking after and I helped them do the jobs that I did in the past but for their specific language communities.

It was really a magical time like we couldn't believe we got so lucky to be working at the single best company in gaming and having this for a job making money with it and basically having this second family away from home. We all felt like we found a second family in Blizzard because everybody was excited and passionate about the same things.

It was really a magical time like we couldn't believe we got so lucky to be working at the single best company in gaming and having this for a job making money with it and basically having this second family away from home. We all felt like we found a second family in Blizzard because everybody was excited and passionate about the same things.