Bernard Slowey

So that's a really good data point for us that like all of these conversations that you're having at the highest level, it's probably about 80 something. And then customers are telling us it's about 76 when they answer that question. The other two metrics I just wanted to show you so I can help explain it is we also look at this thing. This is the agent force conversation handoff.

So that's a really good data point for us that like all of these conversations that you're having at the highest level, it's probably about 80 something. And then customers are telling us it's about 76 when they answer that question. The other two metrics I just wanted to show you so I can help explain it is we also look at this thing. This is the agent force conversation handoff.

So you can see that 4%. So that is that week, 4% of customers who engage with agent force got handed off to a human support engineer. So that was that kind of flow that I was telling you about. Like it's really critical to us that it's an easy flow. The other metric which is interesting for us is we have this thing called abandon.

So you can see that 4%. So that is that week, 4% of customers who engage with agent force got handed off to a human support engineer. So that was that kind of flow that I was telling you about. Like it's really critical to us that it's an easy flow. The other metric which is interesting for us is we have this thing called abandon.

So you can see that 4%. So that is that week, 4% of customers who engage with agent force got handed off to a human support engineer. So that was that kind of flow that I was telling you about. Like it's really critical to us that it's an easy flow. The other metric which is interesting for us is we have this thing called abandon.

And let me explain what abandon is, is you can kind of see the ask agent force in the bottom right-hand corner. So certain percentage of customers click ask agent force, they open it up and they don't ask it a question. And we're really interested on this and why is that happening?

And let me explain what abandon is, is you can kind of see the ask agent force in the bottom right-hand corner. So certain percentage of customers click ask agent force, they open it up and they don't ask it a question. And we're really interested on this and why is that happening?

And let me explain what abandon is, is you can kind of see the ask agent force in the bottom right-hand corner. So certain percentage of customers click ask agent force, they open it up and they don't ask it a question. And we're really interested on this and why is that happening?

And we think some of this is to do with kind of UX UI where people are like, oh, that's one of them old school chatbots. I don't want to engage with that. Right. And so they don't ask it a question. And so that's something that we're working on is how do we kind of pull more people into the experience? And but but that is kind of the metrics that we measure today.

And we think some of this is to do with kind of UX UI where people are like, oh, that's one of them old school chatbots. I don't want to engage with that. Right. And so they don't ask it a question. And so that's something that we're working on is how do we kind of pull more people into the experience? And but but that is kind of the metrics that we measure today.

And we think some of this is to do with kind of UX UI where people are like, oh, that's one of them old school chatbots. I don't want to engage with that. Right. And so they don't ask it a question. And so that's something that we're working on is how do we kind of pull more people into the experience? And but but that is kind of the metrics that we measure today.

And what's pretty cool on this site, by the way, is we have lots of blogs on how we did it. You can there's Jim wrote up there. You all know very well. And so we're very transparent. Here's all of our information. Here's how we launched it. Go look at it and see what you think yourself.

And what's pretty cool on this site, by the way, is we have lots of blogs on how we did it. You can there's Jim wrote up there. You all know very well. And so we're very transparent. Here's all of our information. Here's how we launched it. Go look at it and see what you think yourself.

And what's pretty cool on this site, by the way, is we have lots of blogs on how we did it. You can there's Jim wrote up there. You all know very well. And so we're very transparent. Here's all of our information. Here's how we launched it. Go look at it and see what you think yourself.

You did a great job. Dude, I gotta admit, the ticker was not my idea, but I love it. And at first I was like, a ticker? Why would... Because like, it's going to hit like half a million soon, you know? And you're like, wow, like that's a pretty incredible number.

You did a great job. Dude, I gotta admit, the ticker was not my idea, but I love it. And at first I was like, a ticker? Why would... Because like, it's going to hit like half a million soon, you know? And you're like, wow, like that's a pretty incredible number.

You did a great job. Dude, I gotta admit, the ticker was not my idea, but I love it. And at first I was like, a ticker? Why would... Because like, it's going to hit like half a million soon, you know? And you're like, wow, like that's a pretty incredible number.

And then, yeah, to your point on transparency, Lauren, like if we're not using our own products and we're not showing them, like why would a customer buy it? You know? So it's this like, this trust piece of, okay, Salesforce is using it. Here's all the metrics we measure. And like, We debate the metrics as well. Like people are like, well, is that really a resolution rate?

And then, yeah, to your point on transparency, Lauren, like if we're not using our own products and we're not showing them, like why would a customer buy it? You know? So it's this like, this trust piece of, okay, Salesforce is using it. Here's all the metrics we measure. And like, We debate the metrics as well. Like people are like, well, is that really a resolution rate?

And then, yeah, to your point on transparency, Lauren, like if we're not using our own products and we're not showing them, like why would a customer buy it? You know? So it's this like, this trust piece of, okay, Salesforce is using it. Here's all the metrics we measure. And like, We debate the metrics as well. Like people are like, well, is that really a resolution rate?