Bill from Otis Technologies

that you could talk to you, you got to send them an email and maybe somebody will respond to you.

Great.

Yeah.

I, I, I, a number of times every once in a while I get either a really, our customer service folks will either send me a really, a really nice note email from someone or a really bad note.

And, and I have responded to both and, you know, and just, you know, number one, thanking them if they've got a positive note that they want to know something more and I'll

I'll spend 10, 15 minutes with them talking.

Same thing with someone that's not happy with the product.

And, you know, those all become learning opportunities, right?

Those all become, you know, maybe it's something that, you know, we haven't considered that somebody is having a

a unique experience that, that we may have to take into account, or maybe, maybe they're, you know, unfamiliar with exactly, you know, how to, how to use the product.

So it becomes a learning opportunity and, and we shouldn't be shy to, to responding to both good and bad messages.

It's, you know, it's, it's, it's like with any product that we buy, it's, it's not just the product, it's the experience with the company and the product, right?

And what,

How is it to deal with Otis?

We strive to make it a very positive experience regardless of what the issue is and even what the final outcome is.

It's been part of our DNA from day one and

All the folks that work for us feel the same way.

Yes.

Yes, sir.

Well, it's funny because the dealers, over the last two or three years, we've put a heavy emphasis on our dealer support.