Blayne Alexander

It was denied.

Desperate, Jay's father, Jimmy, called Apple with a personal plea.

Access to his son's iPhone data.

Literally, you know, asked him, this is a missing person under the age of 21.

Jimmy says the rep assured him they would send him the information, but a second rep told him no.

Apple didn't respond to our request for comment.

How frustrating was that for you?

Very.

It was like emotional torture to tell us you can get it and then get over there and say, no, we can't.

Meanwhile, time is ticking.

Yes.

And you were still trying to find him.

Still trying to find him.

So investigators would have to find another way into Jay's social media accounts.

And once they did, what they uncovered was well worth the wait.

Oxford police had a tantalizing new nugget, that overdressed jogger.

Since you're trying to piece everything together, how significant is that?

I think it's very significant because you're talking about somebody that I want to get out of the area.

I don't want to be seen by anybody.

But as they tried to figure out who the jogger was, they did figure out who he wasn't.