Boris Valkov
speaker
476 appearances
2 recordings
1 series
first heard Feb 2025
last heard 1 May
Boris Valkov’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in May 2026 with 1.
Appearances
And then yes, prompting is one of the things that you can ask follow-up questions, but also you can go and see immediately because our goal is here to pretty much tell you everything that you want to know automatically, immediately. And then you have also these automations where kind of the workflows and the notifications are all that happens. For example, if you miss something,
a high value call, that's going to be like a 10, 20, 30, $40,000. You're going to immediately get notified so they can recover this immediately with the best salesperson, all those kinds of things. So all this innovation to make you extremely, extremely good, your team is coming. It's going to be pushing the boundary to the point where there's not going to be guessing work.
You know immediately what's coming.
Like, how do they compete? Yes. So if you're small, you start with things that don't scale. Usually you're trying to kind of improve things as they go. But I think the way for you to become really, really sophisticated and be able to overcome and beat the competition is just to embrace technology because that's such an unfair competitive advantage. Of course, like coming from a technology company,
I'm biased, but that's one of the ways for a small company to be able to catch up. That's the fastest way because what's the other one? The other way is just to go to these slow processes over time and companies have accumulated knowledge over decades of how to do things properly.
So the only way to kind of shortcut this whole process of getting sophisticated is technology because technology very often shocks the world and comes with something so much better, so much more advanced. By the time all the other big companies implement technology, you might be the first and you might be the best. Now the question comes like, what are the best technologies?
How do I choose those technologies? And this is where, I don't know, your network conferences and all the other ways to kind of get educated. And then choosing the best partner is very critical because this partner is going to bring you for this specific area that you're kind of focusing on.
It's going to bring you to the next level because this partner is constantly trying to push the boundaries and help you be better. So even if you're a small company, I think that if you
Yes.
yes and this is where you as a small company the advantage is that those companies usually move fast so because they move so fast they have the advantage of just choosing the right the right steps they can grow very quickly so that's kind of the only way to win in this market in my in my mind is just to move fast because if you're a big company you need to be extremely innovative as you guys are thinking always about the best technology but that's not very common the moment you become a big company you become a little bit some of the companies become a little bit lazy
Some of the companies have a little bit of momentum. So to keep this kind of a startup mindset, like a small company startup mindset is very hard. So as you get bigger, it's actually more dangerous to fall into a trap like, oh, things are working and we're kind of winning the markets and we are good. And this is where the opportunity for small companies come.
Or if you stay sharp and are a big company, then it's very, very hard to compete against.
You guys have a massive volume of calls. This is massive.
reach out to me, boris at lace.ai, b-o-r-i-s at l-a-c-e.ai, or book a demo from the website and one of our highly trained team members will show you how you can improve your business profitability in call centers.
No, thank you so much, Tommy. Level of execution that you guys have. Like sometimes we talk on the phone and things are happening with the text messages as we speak. And that's exactly what the partners are looking in because this is what we are. That's the partners we're looking in. So speed matters and you guys are great. So thank you so much. It was great.
Thank you.
Showing 461–476 of 476 · page 24 of 24
← Previous