Brad Jacobs

And when he was running a warehouse, he would have everybody focused on the KPIs, the key performance indicators, the metrics, the measurements of success that mattered.

and just kept coming down to that.

And I watched him, how he would run the business.

He had these video conferences with all the managers at the different warehouses, and he got into great detail of what they were doing.

And he would always bring the conversation back to the 10 or so KPIs.

How are we doing on this?

How are we doing on this per hour?

How are we doing on this number?

How are we doing on this productivity?

How are we doing on employee engagement?

How are we doing on customer satisfaction?

How are we doing on defect?

Focus, focus, focus on the things that matter.

I don't need any time to come up with the answer.

It was the president of Banque Paribas was a gentleman called Christian Weyer, W-E-Y-E-R, Christian Weyer.

And he's still alive.

He's 101 years old, French, but living in Geneva.

And Christian did two things for me.

And the second one is the most kind.

The first one was very helpful for me in business.