Bret Taylor

And so I think this idea that somehow the way the world wants to buy software will change because these models are really smart doesn't resonate with me. The area actually of AI that I am most excited about Obviously, everyone's excited about AGI. It's why I chose to work with OpenAI. But I'm really excited about applications. I think it's early there.

And so I think this idea that somehow the way the world wants to buy software will change because these models are really smart doesn't resonate with me. The area actually of AI that I am most excited about Obviously, everyone's excited about AGI. It's why I chose to work with OpenAI. But I'm really excited about applications. I think it's early there.

And I think there's a bunch of companies saying, we're going to actually build a product that solves the problem. It doesn't just help with productivity. It actually solves a problem. And we're going to cater that solution to a department or a buyer that isn't technical. And it's going to be magical. There's a ton of value there. And I believe that's the way most companies want to buy software.

And I think there's a bunch of companies saying, we're going to actually build a product that solves the problem. It doesn't just help with productivity. It actually solves a problem. And we're going to cater that solution to a department or a buyer that isn't technical. And it's going to be magical. There's a ton of value there. And I believe that's the way most companies want to buy software.

And I think there's a bunch of companies saying, we're going to actually build a product that solves the problem. It doesn't just help with productivity. It actually solves a problem. And we're going to cater that solution to a department or a buyer that isn't technical. And it's going to be magical. There's a ton of value there. And I believe that's the way most companies want to buy software.

In the early days of technology adoption, you tend to have very low level platform building blocks available and quite a bit of professional services spend because there is no option other than building it yourself. So you tend to get a short term spike in professional services spend along with some low level building blocks.

In the early days of technology adoption, you tend to have very low level platform building blocks available and quite a bit of professional services spend because there is no option other than building it yourself. So you tend to get a short term spike in professional services spend along with some low level building blocks.

In the early days of technology adoption, you tend to have very low level platform building blocks available and quite a bit of professional services spend because there is no option other than building it yourself. So you tend to get a short term spike in professional services spend along with some low level building blocks.

And my guess is at least some of that revenue you're describing is companies not having an out of the box software as a service solution available. they see these amazing models like GPT-4 available. And if they want to apply them to their business a year and a half ago, two years ago, their only option was essentially to pay one of these firms to do the last mile themselves.

And my guess is at least some of that revenue you're describing is companies not having an out of the box software as a service solution available. they see these amazing models like GPT-4 available. And if they want to apply them to their business a year and a half ago, two years ago, their only option was essentially to pay one of these firms to do the last mile themselves.

And my guess is at least some of that revenue you're describing is companies not having an out of the box software as a service solution available. they see these amazing models like GPT-4 available. And if they want to apply them to their business a year and a half ago, two years ago, their only option was essentially to pay one of these firms to do the last mile themselves.

Over time, I do think that that will diminish as solutions become available that have shorter and simpler implementations. I think that's what companies like mine are doing is essentially, you know, reducing the last mile to actually configure the software. However, the reason I think, you know, this is nuanced and you may be right.

Over time, I do think that that will diminish as solutions become available that have shorter and simpler implementations. I think that's what companies like mine are doing is essentially, you know, reducing the last mile to actually configure the software. However, the reason I think, you know, this is nuanced and you may be right.

Over time, I do think that that will diminish as solutions become available that have shorter and simpler implementations. I think that's what companies like mine are doing is essentially, you know, reducing the last mile to actually configure the software. However, the reason I think, you know, this is nuanced and you may be right.

And actually, I think it can be a lot of value that professional services firms provide is around change management. So if you imagine you have a contact center in the Philippines managed as a BPO with one of these customers and you're migrating a huge percentage of your cases to AI, it's not just a technology change, right? It is actually a huge change in the operations of your company.

And actually, I think it can be a lot of value that professional services firms provide is around change management. So if you imagine you have a contact center in the Philippines managed as a BPO with one of these customers and you're migrating a huge percentage of your cases to AI, it's not just a technology change, right? It is actually a huge change in the operations of your company.

And actually, I think it can be a lot of value that professional services firms provide is around change management. So if you imagine you have a contact center in the Philippines managed as a BPO with one of these customers and you're migrating a huge percentage of your cases to AI, it's not just a technology change, right? It is actually a huge change in the operations of your company.

And then similarly, if you imagine these technologies becoming even more advanced, whether it's reskilling your workforce or actually transforming even the way an entire department operates because there's a agent that comes out that actually means you can completely restructure the way a department is run. One thing that software companies have always been

And then similarly, if you imagine these technologies becoming even more advanced, whether it's reskilling your workforce or actually transforming even the way an entire department operates because there's a agent that comes out that actually means you can completely restructure the way a department is run. One thing that software companies have always been

And then similarly, if you imagine these technologies becoming even more advanced, whether it's reskilling your workforce or actually transforming even the way an entire department operates because there's a agent that comes out that actually means you can completely restructure the way a department is run. One thing that software companies have always been