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Brian Niccol

๐Ÿ‘ค Speaker
272 total appearances

Appearances Over Time

Podcast Appearances

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

We see them actually loving it and coming back and doing it more often.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And in some cases, even doing it in the afternoon so they may get a different experience in the morning and then they come in the afternoon and get the protein latte solution.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

So we're looking really promising on this protein platform.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

Obviously, we'll learn a lot.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

We'll listen to what customers say.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

But I love the fact that over 90% of the drinks now, you can get protein added.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And it's very much on trend.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

with how people want to eat and drink.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And so, look, I think this is a piece of Starbucks getting into the right health and wellness frame of reference, and then also giving customers the personalization that they want around protein.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

Yeah, look, we're always going to compete, okay?

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And one of the things that I love is we're competing from a position of strength.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And that strength comes from the fact that, you know, one thing I like to remind people is we are the biggest coffee drive-through business.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

We are the biggest mobile order or digital coffee business.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

Now I think we're also the biggest delivery coffee business.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And then obviously we are the biggest cafe coffee business.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And when we provide people the experience, meaning the connection, the community aspect, the humanity of Starbucks, combined with the craft of our coffee and the personalization, we see customers saying, this is tremendous value and it is well worth it.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And so I always say to our team, we have to be on the offense, we have to recognize the scale that we have, and then we have to do the customer experience better than anybody else.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And we are after being the world's greatest customer service company.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And I think that's a place of strength when you compare a lot of the other competitors that you mentioned.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

Yeah, look, I'm really excited for our China business.