Brian Thomas

Jesse, your approach incorporates design thinking, mapping user journeys and aligning technology with real workflows.

Why is this human-centered lens so essential in large-scale transformation?

Thank you for sharing.

That is where the transformation happens when you talked about that design thinking.

And I liked how you got in there.

Again, it's about stakeholders, people that are in the middle of the process.

You need to understand that process.

And the human sitting in the middle of that, what are their frustrations?

What can they share?

It's important that those folks are at the front end of this.

As you said, user adoption is a design activity, not a launch activity.

I thought that was interesting.

but you're mapping that real journey for them.

That documented process is never correct.

We've both been there.

It's always missing something.

And a lot of times it's a critical piece, right?

So I really appreciate your insights here.

Jesse, the last question of the day, as we look ahead to the future, how do you see AI data infrastructure and operating models evolving in financial services over the next decade?

And what will separate the institutions that succeed from those that fall behind?