Bridget Burns

There are ways, though, if leaders will just care about the people that they are trying to lead and And again, empathy is the first step of design. If you'll just learn about these people, you can structure an experience that feels good, that actually meets their needs.

There are ways, though, if leaders will just care about the people that they are trying to lead and And again, empathy is the first step of design. If you'll just learn about these people, you can structure an experience that feels good, that actually meets their needs.

And so all that to say, I hope those have been like slightly tangible in terms of relatability, but I can give you a real example of what... the best case scenario, like a good example is, and that's, we do all the time. We do, we use something called process mapping.

And so all that to say, I hope those have been like slightly tangible in terms of relatability, but I can give you a real example of what... the best case scenario, like a good example is, and that's, we do all the time. We do, we use something called process mapping.

We didn't invent it, but how the Alliance works is I bring campuses together and we do the professional development and build them as a network and a community. So they trust each other and talk about the things that are getting in the way. And then they help each other out by here's something that worked for me. Here's something you can do.

We didn't invent it, but how the Alliance works is I bring campuses together and we do the professional development and build them as a network and a community. So they trust each other and talk about the things that are getting in the way. And then they help each other out by here's something that worked for me. Here's something you can do.

In one of those experiences early on, Georgia State University shared about process mapping, which is one of the things they do before they do any new system. Because you have to understand the system that you're bringing a new idea into so that you don't just bring a new idea into a toxic system.

In one of those experiences early on, Georgia State University shared about process mapping, which is one of the things they do before they do any new system. Because you have to understand the system that you're bringing a new idea into so that you don't just bring a new idea into a toxic system.

And two people who were at that event are a professor and a person who's been working at the university for, I don't know, a couple of months, early stage, early career person. And they got stuck in the airport and they decided that the idea of process mapping was pretty profound and they were going to figure out how to take it back home to Michigan State. That's where they worked.

And two people who were at that event are a professor and a person who's been working at the university for, I don't know, a couple of months, early stage, early career person. And they got stuck in the airport and they decided that the idea of process mapping was pretty profound and they were going to figure out how to take it back home to Michigan State. That's where they worked.

So they went back. They first they got the person who we call a UIA fellow, which is an early career professional. They got her training process mapping. It's like a weekend experience. You go away. And they decided to invite everyone at the university who works on student success into the same room for the first time, which has never happened at the university.

So they went back. They first they got the person who we call a UIA fellow, which is an early career professional. They got her training process mapping. It's like a weekend experience. You go away. And they decided to invite everyone at the university who works on student success into the same room for the first time, which has never happened at the university.

And they were going to just target one period of time. They were going to map out the day the student gets admitted to the day they show up on campus. And they invited everyone who works together. And so the process mapping is basically you put a post-it note on the wall for every step in a process, right? You want to actually see the system for how it is instead of our fantasy of it.

And they were going to just target one period of time. They were going to map out the day the student gets admitted to the day they show up on campus. And they invited everyone who works together. And so the process mapping is basically you put a post-it note on the wall for every step in a process, right? You want to actually see the system for how it is instead of our fantasy of it.

Anyway, so all these people are in this room. These people who work very individually, they all feel like they have a different lane. They interact with students not very often, but they all work. They care about students. And this is the first time they've ever been invited to come together to see their work connected to each other.

Anyway, so all these people are in this room. These people who work very individually, they all feel like they have a different lane. They interact with students not very often, but they all work. They care about students. And this is the first time they've ever been invited to come together to see their work connected to each other.

And the way the day goes is people start putting post-it notes up for these are when we send emails to students. This is when we ask them to do this or that. And throughout the day, there's things where people are like, hey, we should stop doing this system right here. This seems like way too much or redundant or an overlap.

And the way the day goes is people start putting post-it notes up for these are when we send emails to students. This is when we ask them to do this or that. And throughout the day, there's things where people are like, hey, we should stop doing this system right here. This seems like way too much or redundant or an overlap.

And because the people are in the room who oversee that system, they say that reports to me. Yeah, 100 percent. We should stop doing that. And I'm going to make that happen. Another example is someone in the room says, hey, I need this. Clearly, I need access to this data. I don't have access to this. The person who someone else in the room raises their hand and says, what's your email?

And because the people are in the room who oversee that system, they say that reports to me. Yeah, 100 percent. We should stop doing that. And I'm going to make that happen. Another example is someone in the room says, hey, I need this. Clearly, I need access to this data. I don't have access to this. The person who someone else in the room raises their hand and says, what's your email?