Bridget McCormack

In fact, the data that we have is that people are far more likely to actually get a hearing

and get some award when they navigate an arbitration process than when they navigate a court process.

And the reason for that probably is obvious.

If you have to navigate a court process but you can't figure it out, that's really complicated.

In an arbitration, we can make resources available to parties who are representing themselves and do everything remotely and make it easier for people to actually navigate it.

So cases are far more likely to actually go to a hearing and parties are heard in arbitration than

than they are in courts.

But that perception definitely is out there.

And it may well be the case that there are other providers that have fewer resources for self-represented parties or aren't as focused on it.

At the AAA, we actually require businesses that want to put our clauses and contracts to file those contracts with us, and they have to satisfy our due process protocols.

And I'm not sure that's true of every organization.

Many are for-profit, and that is...

you know, probably an issue in other places.

Yeah, that's not true of employee arbitration.

Those cases are reported.

So they actually do have to live with those results.

And it may well be that for some businesses, they're choosing arbitration because it's a more efficient way for them to resolve disputes.

I don't know.

You see them going back and forth between arbitration and litigation.

I think Amazon recently...