Caroline Selman

And also that there's a culture of wanting to learn from what that evidence says and do things differently. and change things. And there does have to be something fundamental about looking at that relationship that people have with their work coaches and DWP generally, and whether it is one that's based on trust rather than viewing people as a potential bad faith actor.

And also that there's a culture of wanting to learn from what that evidence says and do things differently. and change things. And there does have to be something fundamental about looking at that relationship that people have with their work coaches and DWP generally, and whether it is one that's based on trust rather than viewing people as a potential bad faith actor.

People can and should challenge things through internal reviews. So that's mandatory reconsideration, which you can do on your journal if you've been sanctioned and you think that you shouldn't have been. And also on things we were talking earlier about deductions for overpayments.

People can and should challenge things through internal reviews. So that's mandatory reconsideration, which you can do on your journal if you've been sanctioned and you think that you shouldn't have been. And also on things we were talking earlier about deductions for overpayments.

You know, if that is something that you either think you can't afford or was occurred in a context where you really... don't think it is fair that they're recovering it because it was a DWP mistake and you checked that and you tried to make sure that you were definitely entitled to it before you relied on it, you should also think about whether you want to ask for a waiver as well.

You know, if that is something that you either think you can't afford or was occurred in a context where you really... don't think it is fair that they're recovering it because it was a DWP mistake and you checked that and you tried to make sure that you were definitely entitled to it before you relied on it, you should also think about whether you want to ask for a waiver as well.

And what we know is that when people do ask for these things, they can be successful in either successfully challenging something or getting things waived. But that only happens if you do know to and then are able to ask for those things.

And what we know is that when people do ask for these things, they can be successful in either successfully challenging something or getting things waived. But that only happens if you do know to and then are able to ask for those things.

So across different decisions, some of them have got really high, like you say, sort of challenge rates. There's other bits where, again, so for sanctions, at one stage, we had data which showed that really there was both quite a low number of people who were challenging, but a really high success rate when you did challenge them. But again, a lot of that data is now not being published.

So across different decisions, some of them have got really high, like you say, sort of challenge rates. There's other bits where, again, so for sanctions, at one stage, we had data which showed that really there was both quite a low number of people who were challenging, but a really high success rate when you did challenge them. But again, a lot of that data is now not being published.

And again, so it's harder to kind of hold it to account and see that. But like you say, you know, it's good that individuals managed to challenge the sanctions successfully. But how much better would it be if you weren't in a situation where someone was being unfairly or... incorrectly sanctioned in the first place.

And again, so it's harder to kind of hold it to account and see that. But like you say, you know, it's good that individuals managed to challenge the sanctions successfully. But how much better would it be if you weren't in a situation where someone was being unfairly or... incorrectly sanctioned in the first place.

Thanks for having us.

Thanks for having us.

Well, that's because women often had to not work. They had to stay at home. So is that the solution? That's not that you're putting words in my mouth.

Well, that's because women often had to not work. They had to stay at home. So is that the solution? That's not that you're putting words in my mouth.