Carrie

So those got all blocked.

That was on a Friday.

Monday we went in, had everything, all new account numbers.

Okay.

Which they put the old account numbers on the new accounts and the new account on the old account.

So I don't know how that was helping.

But fast forward into February...

Um, I had trouble logging into my Wells Fargo account.

Wells Fargo, um, IT department couldn't help me.

And about a week and a half later, I was scrolling through accounts and noticed 25,000 was missing out of my mom's account.

And so of course I called fraud department.

They did an investigation and they said that the, um, key code came from my phone and my computer.

oh so there's there they sent me a letter essentially saying too bad how sad the money's gone you know we'll request the money back but it's already gone okay so here i here i am stuck with you know my 90 year old mother so so wait did they say did they say that you took the money out of your mom's account

They're saying that the key code came to me on my cell phone and I put it into my computer.

That's what they're saying.

And I live alone.

And my phone uses my face as recognition, so...

Well, I'm not understanding.

I've also called the FBI and Mesa police here at my local police department.

Oh, I don't know about them.