Carrie

And the first time was, and it's my opinion, we transferred a large amount into my checking account.

And Wells Fargo called me, some banker that I'd never heard of, saying,

oh, you have a large amount in your checking account.

You should move it to your savings account.

So he wanted me to come in, and I said, you know, it's Christmas Eve.

I need to – I've got a lot of things to do, so I'm going to do it on my own.

So I created an account, moved the money.

When I was in getting a check for the earnest money, Wells Fargo called me and said, oh –

Your account, there's a snapshot of your account circulating on the dark web.

We need to block all your accounts.

So those got all blocked.

That was on a Friday.

Monday we went in, had everything, all new account numbers.

Okay.

Which they put the old account numbers on the new accounts and the new account on the old account.

So I don't know how that was helping.

But fast forward into February...

Um, I had trouble logging into my Wells Fargo account.

Wells Fargo, um, IT department couldn't help me.

And about a week and a half later, I was scrolling through accounts and noticed 25,000 was missing out of my mom's account.