Casey Liss

Here we go. I'd like to buy this watch, please. Do you have an appointment? No, I didn't know which one I wanted, and I wanted to see them before I purchased it.

Here we go. I'd like to buy this watch, please. Do you have an appointment? No, I didn't know which one I wanted, and I wanted to see them before I purchased it.

So even though the item's in stock and I'm standing right here, I need to come back in two and a half hours in order to purchase it. Exactly. Thank you, Marco. Very well done. Yeah, so Eli writes, so I left and ordered the watch on Amazon where it was delivered to me later that same day. It's just terrible. Anyway, Eli continues, I can't think of another store where this would be acceptable.

So even though the item's in stock and I'm standing right here, I need to come back in two and a half hours in order to purchase it. Exactly. Thank you, Marco. Very well done. Yeah, so Eli writes, so I left and ordered the watch on Amazon where it was delivered to me later that same day. It's just terrible. Anyway, Eli continues, I can't think of another store where this would be acceptable.

If they were busy, sure. I wouldn't expect to be helped before folks who made an appointment, but the store was empty. Why is it acceptable to tell a customer to come back in a few hours to purchase an item that is in stock? It seems like they don't value their customer's time. I have things to do. I already took time away from work to come to the store.

If they were busy, sure. I wouldn't expect to be helped before folks who made an appointment, but the store was empty. Why is it acceptable to tell a customer to come back in a few hours to purchase an item that is in stock? It seems like they don't value their customer's time. I have things to do. I already took time away from work to come to the store.

I've been buying Apple products for almost 20 years and this is the first time I've had a negative in-store experience when trying to purchase something. What used to be magical, watching the employee pull out a receipt from under the table was delightful, is now simply inconvenient. I truly believed Apple solved the retail experience, but not anymore.

I've been buying Apple products for almost 20 years and this is the first time I've had a negative in-store experience when trying to purchase something. What used to be magical, watching the employee pull out a receipt from under the table was delightful, is now simply inconvenient. I truly believed Apple solved the retail experience, but not anymore.

isn't positive but this is definitely not positive like you should be able to go in there and buy something it's like i have money you have product let's let's make this happen but they're like no make an appointment come back in two hours that's no good it's it's so bad and i know that some of this is just the east coaster in me coming out i want a line i want a queue i want to order i want everything to be ordered i want to get in get out as quickly as possible but that being said

isn't positive but this is definitely not positive like you should be able to go in there and buy something it's like i have money you have product let's let's make this happen but they're like no make an appointment come back in two hours that's no good it's it's so bad and i know that some of this is just the east coaster in me coming out i want a line i want a queue i want to order i want everything to be ordered i want to get in get out as quickly as possible but that being said

Ugh, it's just, it's unnecessarily complicated. And this is the sort of thing that we would just eviscerate a Microsoft Store for, and here it is Apple doing it.

Ugh, it's just, it's unnecessarily complicated. And this is the sort of thing that we would just eviscerate a Microsoft Store for, and here it is Apple doing it.

So build them, man.

So build them, man.

Yes, yes, yes.

Yes, yes, yes.

Yeah, sleepwalk spots.

Yeah, sleepwalk spots.

Yes, but everything else about having a receiver sucks, and I will accept no other contrary arguments. Anyway, I should note that in the Sonos app, if you go to the gear in the upper right, and then go to your living room or whatever setup, and then scroll, scroll, scroll, scroll, scroll, way down in the home theater section, there's TV dialog sync.

Yes, but everything else about having a receiver sucks, and I will accept no other contrary arguments. Anyway, I should note that in the Sonos app, if you go to the gear in the upper right, and then go to your living room or whatever setup, and then scroll, scroll, scroll, scroll, scroll, way down in the home theater section, there's TV dialog sync.