Casey Liss

But I wanted to take over my other number, obviously.

But I'm assuming they still charge you the fee. If they're going to charge you the fee, I don't think I get.

But I'm assuming they still charge you the fee. If they're going to charge you the fee, I don't think I get.

Anyway, yeah, I could potentially try to unlock one, but I just feel like that's been trading a bunch of known problems for unknown ones.

Anyway, yeah, I could potentially try to unlock one, but I just feel like that's been trading a bunch of known problems for unknown ones.

so anyway i have advanced in my ability to deal with this because i was like i can't do it i can't i can't dial that because remember i can't call them on my cell phone either so i'd be calling on like my quote-unquote landline phone still wireless whatever on my landline phone it would be on speakerphone i have to hear that music over the i just i can't do it so i'm like you know what this year i'm gonna try the chat thing they always heard you towards anyway like in the in web page verizon you know text chat

so anyway i have advanced in my ability to deal with this because i was like i can't do it i can't i can't dial that because remember i can't call them on my cell phone either so i'd be calling on like my quote-unquote landline phone still wireless whatever on my landline phone it would be on speakerphone i have to hear that music over the i just i can't do it so i'm like you know what this year i'm gonna try the chat thing they always heard you towards anyway like in the in web page verizon you know text chat

And so I did that. And the world's friendliest person telling me, oh, I hope you're having such a wonderful day. Congratulations on your new phone, blah, blah, blah. I'm like, please, just... I've got all the data ready to go. I tell him the situation. I say I'm on the activating screen. He says, could you please give me your IME ID, which I already have on the clipboard. I just paste it.

And so I did that. And the world's friendliest person telling me, oh, I hope you're having such a wonderful day. Congratulations on your new phone, blah, blah, blah. I'm like, please, just... I've got all the data ready to go. I tell him the situation. I say I'm on the activating screen. He says, could you please give me your IME ID, which I already have on the clipboard. I just paste it.

Which, by the way, I had to transcribe manually because when your phone is in this terrible state, you just use a little I and a circle on the upper right to get the IME ID, but you can't copy and paste it because your phone isn't even set up, so I'm transcribing that carefully. Anyway... I do all this information, and you know what? It takes like three seconds when someone at Verizon is doing it.

Which, by the way, I had to transcribe manually because when your phone is in this terrible state, you just use a little I and a circle on the upper right to get the IME ID, but you can't copy and paste it because your phone isn't even set up, so I'm transcribing that carefully. Anyway... I do all this information, and you know what? It takes like three seconds when someone at Verizon is doing it.

They're like, okay, this is your thing. Confirm this. Do that. Boop, boop, boop, boop, boop, boop. And all of a sudden, my phone screen says, instead of saying activate and wait a few minutes, it says, oh, transferring cellular service, whatever, bloop, bloop, bloop, bloop, and it's done.

They're like, okay, this is your thing. Confirm this. Do that. Boop, boop, boop, boop, boop, boop. And all of a sudden, my phone screen says, instead of saying activate and wait a few minutes, it says, oh, transferring cellular service, whatever, bloop, bloop, bloop, bloop, and it's done.

And I was like, okay, well, that was, you know, maybe like a half an hour on web chat in the grand scheme of things. You know, it's better to not have to contact them, but it wasn't that bad. The only weird wrinkle was they're like, okay, now call like pound or, you know, 832 or whatever. There's something they want you to do to confirm that everything worked. What year is this?

And I was like, okay, well, that was, you know, maybe like a half an hour on web chat in the grand scheme of things. You know, it's better to not have to contact them, but it wasn't that bad. The only weird wrinkle was they're like, okay, now call like pound or, you know, 832 or whatever. There's something they want you to do to confirm that everything worked. What year is this?

I'm pretty sure it worked.

I'm pretty sure it worked.

because the phone is saying that it did all the things and it's you know whatever but they're like okay well and i said to him i i can't dial anything right now because it's doing the phone to phone transfer i won't have access to the dialer until it finishes the phone to phone transfer and he says that's okay i'll wait i'm like it's going to take hours it's like no problem i'll just wait

because the phone is saying that it did all the things and it's you know whatever but they're like okay well and i said to him i i can't dial anything right now because it's doing the phone to phone transfer i won't have access to the dialer until it finishes the phone to phone transfer and he says that's okay i'll wait i'm like it's going to take hours it's like no problem i'll just wait

And then he tried to sell me insurance and I said, no, thanks. And then I walked away from the computer and I came back, you know, an hour or two later and the transfer had finished and the web page had timed out. So successful customer service interaction. But chalk this up to another year where I had to contact Verizon.