Charlotte Blease

But again, it's very restricted because people don't often interrogate this idea of empathy in medicine.

But they don't want their doctor to be a sort of fellow tragedian in their suffering, weeping with them or feeling.

They want them to be professional.

So they want cognitive empathy, grasping what you're going through, but also showing compassion for you, behaving a particular way.

But that enters the door then to can AI do those things?

And it doesn't have to feel anything, but it can, and the studies are showing it can identify emotional state, and it can actually display a certain amount of what looks like compassion.

Now, here's the interesting thing.

Those surveys were blinded, where people said the Chachi BT or different tools look to be much more empathetic.

But when you actually unblind and you say, well, look, that was it.

So AI surpasses humans.

and also says fewer inappropriate things as well to patients.

When you unblind it, that drops.

So there's University of Southern California study which found, actually when you do the reveal, it's about the same level.

Now, of preference, humans who are a bit more quirky and they're inconsistent in their empathy versus the more slick AI.

But that introduces the issue of, you know, at scale, can we do this?

And will people actually get used to AI and they see it as in a particular way?

But also I think there's this, again, the false dichotomy.

Does it have to be a multitasking doctor who has to deliver all of these things, including empathy?

I don't think anyone goes through, you know, spends a quarter of a million dollars to become an empathizer, you know, go through medical school.

So there's a lot of...