Charlotte Blease

And I use that as a vehicle and as a way to discuss the challenges for doctors and nurses and other people to multitask and to do things to make.

But ultimately, she exemplifies, to cut a long story short, the inverse care law.

That is, for the people most in need, there are more barriers to getting access to bricks and mortar health care.

Yeah, so basically the book follows the trajectory of the traditional medical appointment.

So from when you disclose your symptoms,

to a doctor and I consider the challenges with that because sometimes that's overshadowed.

And then I look at, as you say, what could technology do as a workaround for that?

I also consider diagnostics.

So the challenges on doctors to keep up to date, the noise in medicine in terms of the range of

if you will, disparities in terms of how a doctor might judge you.

It could be gender, it could be age, all of these things could be the time of day that can nudge doctors' decisions in different directions.

And I consider what AI can do there as well, not just to keep up to date, but also in terms of eliminating some of that noise.

But of course, I'm not giving, it's not a love letter to technology either, because

we know that there's challenges there too.

So in a sense, probably I'm irritating both sides in this to some extent, but trying to be sympathetic to what doctors have to do.

And then I also consider empathy.

Empathy is a big one where I think sometimes there's an assumption that, look, and I've done a lot of surveys on this, when it comes to bedside manner, that that's a soft skill.

And the psychological research shows that it's,

It's not particularly easy, but doctors routinely, when I've asked them in surveys, even laterally with generative AI surveys, which task do you think is most likely to be replaced or least likely to be replaced?

The one they always say is least likely to be replaced is empathy, right?