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Chris Brisson

๐Ÿ‘ค Speaker
565 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

If you want to, you know, we sell minutes, so you do calling.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

If you've got carrier fees, you know, we have all these other transactional revenue that there are ways to move transaction revenue into subscription, but, you know, some things just need to live on a transaction base because it's one-time revenue and somewhat, you know, volatile.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

Seats.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

Add-ons, so what other add-on products can we introduce?

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

One we call phone checker, which looks up phone numbers.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

Compliance, we've got trusted calling and all these other tools that help further enhance the product.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

Services, so text size consulting, automations, white glove service, that sort of thing.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

So just share with you some of these numbers here.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

So what does it actually look like?

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

Our customer acquisition is not that great.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

But our ARPU is awesome because we create products that solve problems that turn into more money.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

And so this is a great problem to have because if you are dependent or reliant on Facebook or Google for acquisition, and if that shuts off,

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

you're not growing.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

So the best place to be is how do you increase that ARPU, create the product to generate this over time?

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

And so it doesn't show it in here, but one of the things I'll talk about is the price hike, which actually I think it might be in there.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

So number two, I'm up on time.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

I'll move pretty quick here, but consistency creates momentum.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

You know, like I mentioned, we are pumping out so much product all the time and our customers love it because one, we talk to them.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

Two, we gather their feedback.

SaaS Interviews with CEOs, Startups, Founders
How I Pivoted From Flat and Unhappy to $6m and High Growth

And then three, we actually build the products.