Chris Regester

Like, of course, you can't build a career on your own. You have to build it with the people around you. So just look for talent. That was what we found building in, you know, in Asia Pacific. It's what I found when I worked in the US. Talent is talent. You just got to find the right pockets of it.

Like, of course, you can't build a career on your own. You have to build it with the people around you. So just look for talent. That was what we found building in, you know, in Asia Pacific. It's what I found when I worked in the US. Talent is talent. You just got to find the right pockets of it.

Okay. Well, recently I had the good opportunity to go to the Olympics, which was, I think, just phenomenal. And there are so many elements to it that were fascinating. I saw the British gymnast, Bryony Park, win the gymnastic trampolining, which was extraordinary. If this whole software thing doesn't work out, I'll probably go off the gymnastic trampolining next.

Okay. Well, recently I had the good opportunity to go to the Olympics, which was, I think, just phenomenal. And there are so many elements to it that were fascinating. I saw the British gymnast, Bryony Park, win the gymnastic trampolining, which was extraordinary. If this whole software thing doesn't work out, I'll probably go off the gymnastic trampolining next.

But the most entertaining part of it for me was we went out to the north of Paris and went to this hockey match. And I'd say, you know, guaranteed, I played a lot of field hockey growing up. I'd say the vast majority of the people in the audience had never seen a hockey match before them. Certainly the people sat around me had never seen a hockey match before in their life.

But the most entertaining part of it for me was we went out to the north of Paris and went to this hockey match. And I'd say, you know, guaranteed, I played a lot of field hockey growing up. I'd say the vast majority of the people in the audience had never seen a hockey match before them. Certainly the people sat around me had never seen a hockey match before in their life.

But it was France versus South Africa. And the amount of passion and love that was shown during that match was just amazing. I'd say that the hour and a half of the match, it was the most important thing in everyone's life.

But it was France versus South Africa. And the amount of passion and love that was shown during that match was just amazing. I'd say that the hour and a half of the match, it was the most important thing in everyone's life.

And just seeing all these French people who, you know, everyone knew before the Olympics had been fairly cynical and skeptical about Paul Fink playing in a totally Parisian way. I can say this because my family's part French. But they, you know, very recent, they'd been, you know, complaining, oh, it's so expensive. I'm going to leave and go to the south of France and get out.

And just seeing all these French people who, you know, everyone knew before the Olympics had been fairly cynical and skeptical about Paul Fink playing in a totally Parisian way. I can say this because my family's part French. But they, you know, very recent, they'd been, you know, complaining, oh, it's so expensive. I'm going to leave and go to the south of France and get out.

But then they were there. And in the moment, they were absolutely belting out the Marseillaise. They were just built. It was just phenomenal. Just endless, endless chanting of Allé, Les Bleus. But then also like, you know, what is this sport? How does it work? It was so much fun.

But then they were there. And in the moment, they were absolutely belting out the Marseillaise. They were just built. It was just phenomenal. Just endless, endless chanting of Allé, Les Bleus. But then also like, you know, what is this sport? How does it work? It was so much fun.

That's a good question. So in context, Planhat is about 200 people around the world. We refer to Planhat as a customer platform. We sell a CRM software, a CSP software, and a professional services software. And the idea is that people can manage the entire lifecycle of the customer within Planhat. But as you rightly said, we've come at it from a post-sale point of view. So we've said...

That's a good question. So in context, Planhat is about 200 people around the world. We refer to Planhat as a customer platform. We sell a CRM software, a CSP software, and a professional services software. And the idea is that people can manage the entire lifecycle of the customer within Planhat. But as you rightly said, we've come at it from a post-sale point of view. So we've said...

If you look at traditional CRMs today, Salesforce, HubSpot, they're already built pre-sale. So HubSpot starts life as a marketing tool. Salesforce starts life as a sales automation, sales pipeline. And that just starts life focusing on post-sale. And our rationale there is that post-sale is just inherently more complicated. More data. The data is time series. There's more activities.

If you look at traditional CRMs today, Salesforce, HubSpot, they're already built pre-sale. So HubSpot starts life as a marketing tool. Salesforce starts life as a sales automation, sales pipeline. And that just starts life focusing on post-sale. And our rationale there is that post-sale is just inherently more complicated. More data. The data is time series. There's more activities.

The activities are more complex. And it's more cross-functional. And it's inherently you're trying to build a more complicated and solve a more complicated set of problems than you are pre-sale.

The activities are more complex. And it's more cross-functional. And it's inherently you're trying to build a more complicated and solve a more complicated set of problems than you are pre-sale.

So we always felt that it was very natural to start post-sale, solve the complex problems, architect around complexity, and then bring that and add in the pre-sale components later on, which is what we've now done. But in doing so, we bootstrapped the business for a very, very long time.

So we always felt that it was very natural to start post-sale, solve the complex problems, architect around complexity, and then bring that and add in the pre-sale components later on, which is what we've now done. But in doing so, we bootstrapped the business for a very, very long time.