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Chris Savage

๐Ÿ‘ค Speaker
809 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

And we just went the cheap route, basically.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

So it worked.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

Um, that's, it's interesting.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

Actually, we had never done a pricing change until this year.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

Um, we've, we've tried lots of different stuff and almost always what happens is we, you know, you increase it.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

It's just very simple supply and demand curve.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

You increase the price and less people sign up.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

You decrease the price, more people sign up, but overall revenue is like very similar.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

We made a mistake because we weren't charging based on the amount of storage.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

We were like, all right, we'll go unlimited this.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

and we'll just charge people who have a really big audience.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

And that got a lot of people signing up, but we also ended up completely underwater with some customers because we just weren't tracking things on a customer by customer basis.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

We always looked at the overall.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

So we fixed that and that made a huge difference.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

But mostly it's been, if anything, like figuring out how to give more away for the same price.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

And then that has driven like broader, broader adoption.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

Exactly.

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

It's like figuring out, like, what are the new features?

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

What are the integrations?

SaaS Interviews with CEOs, Startups, Founders
848: SaaS: Wistia Video King? $10m+ ARR, 10k+ Customers on Just $1m Raised!

What are the things we can do to really drive way more value?