Chris Voss

I think it's a lot about people don't know how to focus. They say, I got ADHD. They just, they literally, they don't know what to do next. They don't have manual or SOPs or systems. And they don't have a plan. And they're just like, I just want to do good. Like, you just want to do what is good. What does that even mean? I'm interested by watching people, but I've started studying success.

I think it's a lot about people don't know how to focus. They say, I got ADHD. They just, they literally, they don't know what to do next. They don't have manual or SOPs or systems. And they don't have a plan. And they're just like, I just want to do good. Like, you just want to do what is good. What does that even mean? I'm interested by watching people, but I've started studying success.

And I think that's the big difference. When you interview people, what kind of questions are you asking to see if they're ambitious, competitive, ethical, and coachable?

And I think that's the big difference. When you interview people, what kind of questions are you asking to see if they're ambitious, competitive, ethical, and coachable?

Dave Ramsey talks about, and I love this, I would try this out one time, is if you really like somebody, say, look, do you have anybody that, you know, significant other? Most people I've married, they've got a girlfriend. Is you can learn a lot more about somebody when you go to dinner and watch the way they treat their significant other. Because if they're having tension at home,

Dave Ramsey talks about, and I love this, I would try this out one time, is if you really like somebody, say, look, do you have anybody that, you know, significant other? Most people I've married, they've got a girlfriend. Is you can learn a lot more about somebody when you go to dinner and watch the way they treat their significant other. Because if they're having tension at home,

And some people are. Some people are just in a toxic relationship. And that's okay. It doesn't mean they're toxic. But it means you've got to overcome these every day you come to work. And so if you watch this, I'll call it mutual admiration and respect for one another. And you could read right through the way, especially if it's a couple.

And some people are. Some people are just in a toxic relationship. And that's okay. It doesn't mean they're toxic. But it means you've got to overcome these every day you come to work. And so if you watch this, I'll call it mutual admiration and respect for one another. And you could read right through the way, especially if it's a couple.

I mean, you could see that they have a great life together. And the people that have a great life together tend to perform better because you come to work happy. You had a great day. Mutual respect at home. You've heard happy life, happy life. Then the other thing is I do a 30-day trial. This is a test. You got to come to work sober, not be on your cell phone, not be chain smoking.

I mean, you could see that they have a great life together. And the people that have a great life together tend to perform better because you come to work happy. You had a great day. Mutual respect at home. You've heard happy life, happy life. Then the other thing is I do a 30-day trial. This is a test. You got to come to work sober, not be on your cell phone, not be chain smoking.

You got to ask great questions, be curious, smile more. And I tell them up front what we're looking for. You got to you got to want to win, too. And this is I tell everybody in the company, this is their test. If they made it to me in Phoenix and I'm not impressed, then you fail. And I'd rather hire slow and quality over quantity.

You got to ask great questions, be curious, smile more. And I tell them up front what we're looking for. You got to you got to want to win, too. And this is I tell everybody in the company, this is their test. If they made it to me in Phoenix and I'm not impressed, then you fail. And I'd rather hire slow and quality over quantity.

Yeah, it's interesting. And I've seen some crazy things. And I'll tell you, it's not easy to be... I always say it's hard to be in a relationship, but it's hard to be single. You know, we were just in the training center. One of the most favorite things you talk about is... Why saying no is a fundamental weapon. You talk about, are you against this? Or would you have a problem with it?

Yeah, it's interesting. And I've seen some crazy things. And I'll tell you, it's not easy to be... I always say it's hard to be in a relationship, but it's hard to be single. You know, we were just in the training center. One of the most favorite things you talk about is... Why saying no is a fundamental weapon. You talk about, are you against this? Or would you have a problem with it?

A lot of times we were always taught to nod our head and say, would you agree? And you want to make sure this is safe, right? But it has become that everybody was trained in that way. And now we put our guard up. And you talked to me a little bit. I think that's probably one of the most favorite things is you said you had a nurse or no, you said you had a student go from,

A lot of times we were always taught to nod our head and say, would you agree? And you want to make sure this is safe, right? But it has become that everybody was trained in that way. And now we put our guard up. And you talked to me a little bit. I think that's probably one of the most favorite things is you said you had a nurse or no, you said you had a student go from,

12% conversion is 60% conversion, but just changing it from yes to no questions.

12% conversion is 60% conversion, but just changing it from yes to no questions.

I'm trying to think how I want to use this. Because we always, my big thing is if you're not giving options, you're giving ultimates. Good point. You're only able to say yes or no. Right. So I would say, Chris or Mr. Voss, I say, look, we're going to go over six options. You can pick one you like. How does that sound? And that's so much easier. We can do anything you want. Just pick one you like.

I'm trying to think how I want to use this. Because we always, my big thing is if you're not giving options, you're giving ultimates. Good point. You're only able to say yes or no. Right. So I would say, Chris or Mr. Voss, I say, look, we're going to go over six options. You can pick one you like. How does that sound? And that's so much easier. We can do anything you want. Just pick one you like.