Christine Rosen

And it's not that the experience doesn't feel real and give us an emotional burst of enthusiasm or any of those things. It is real, but it's qualitatively different than how we used to interact.

Measuring people's ability and desire to wait for things. Shopping websites are actually an interesting source of data for this because they can tell when a customer abandons a shopping cart or abandons a page, and it's based on how long it takes for that page to load or how quickly it processes their transaction. And so there's all kinds of interesting consumer research about that.

Measuring people's ability and desire to wait for things. Shopping websites are actually an interesting source of data for this because they can tell when a customer abandons a shopping cart or abandons a page, and it's based on how long it takes for that page to load or how quickly it processes their transaction. And so there's all kinds of interesting consumer research about that.

And that has been shrinking rapidly, like what people are willing to wait for from the early days of the Internet shopping boom to now, especially with mobile technology, how quickly they'll abandon something. And then again, like I said, with road rage, rates have skyrocketed. And that to me, it's not just because traffic has increased because it actually that's not the causal effect.

And that has been shrinking rapidly, like what people are willing to wait for from the early days of the Internet shopping boom to now, especially with mobile technology, how quickly they'll abandon something. And then again, like I said, with road rage, rates have skyrocketed. And that to me, it's not just because traffic has increased because it actually that's not the causal effect.

It's that people expect to be able to go from point A to point B whenever they want to, as they want to, with no delay. So our inability to deal with delay, whether that's waiting in line at a shopping mall or waiting in line of cars to be able to go home, we are just less patient.

It's that people expect to be able to go from point A to point B whenever they want to, as they want to, with no delay. So our inability to deal with delay, whether that's waiting in line at a shopping mall or waiting in line of cars to be able to go home, we are just less patient.

And we're expressing that through very unhealthy means in the case of road rage, where many people tragically have been killed in some of these altercations. But it also then means when there's something that you must wait for, like the birth of a child or waiting in a doctor's office or waiting to hear good or bad news from a doctor. You can't rush these things.

And we're expressing that through very unhealthy means in the case of road rage, where many people tragically have been killed in some of these altercations. But it also then means when there's something that you must wait for, like the birth of a child or waiting in a doctor's office or waiting to hear good or bad news from a doctor. You can't rush these things.

But just culturally, I think you can also see some evidence of our inability to wait when you think about instant solutions to very complicated political problems, right? Long-term thinking, long-term strategic planning, all of these things, and all of these have been studied in terms of the amounts of time and all the details. And But I think the overarching picture says we're just less patient.

But just culturally, I think you can also see some evidence of our inability to wait when you think about instant solutions to very complicated political problems, right? Long-term thinking, long-term strategic planning, all of these things, and all of these have been studied in terms of the amounts of time and all the details. And But I think the overarching picture says we're just less patient.

We don't wait the same way we used to. We're not willing to wait.

We don't wait the same way we used to. We're not willing to wait.

Yes, I'm fascinated by the idea of serendipity. For years, after I had an interview with Eric Schmidt, who was still at Google at the time, who was at a panel discussion, he said, oh, well, we manufacture serendipity now. We can do that. And I thought, huh, I actually don't think you can do that. That's the whole point of something being serendipitous. It's not manufactured. It just happens.

Yes, I'm fascinated by the idea of serendipity. For years, after I had an interview with Eric Schmidt, who was still at Google at the time, who was at a panel discussion, he said, oh, well, we manufacture serendipity now. We can do that. And I thought, huh, I actually don't think you can do that. That's the whole point of something being serendipitous. It's not manufactured. It just happens.

And humans have this great desire for those sorts of chance experiences, for those unexpected things that could potentially encourage feelings like awe and amazement, the kind of stuff that I think we take for granted as being possible in the world because we're so focused on our screens.

And humans have this great desire for those sorts of chance experiences, for those unexpected things that could potentially encourage feelings like awe and amazement, the kind of stuff that I think we take for granted as being possible in the world because we're so focused on our screens.

So when you think about how algorithmically driven and managed so many of the ways we spend our time looking for something, whether it's a spouse or partner or a particular kind of book, everything pulls us into that web because it's convenient, it's seamless, it's efficient, all these words we hear from Silicon Valley.

So when you think about how algorithmically driven and managed so many of the ways we spend our time looking for something, whether it's a spouse or partner or a particular kind of book, everything pulls us into that web because it's convenient, it's seamless, it's efficient, all these words we hear from Silicon Valley.

I find it fascinating that the computers have taken over the thing that we used to love to do as humans. So think about browsing. I used to love to go to bookstores and just browse, just go up and down, look at the shelves. And then you might pull something off the shelf, and it happens to be this amazing book of poetry or a magazine you'd never seen before.