Christy (Patient)

He was in his 60s, tall and wiry, and he began to lay it out for them.

Dr. Narotsky was clear that there were no magic fixes.

The best he could do was to remove the hardware and fuse her spine for a third time.

Señor, what are you doing?

And there was one question in particular that was weighing on her mind.

The thought that Dr. Schneider had planted in her head.

Get back to me.

Let me know what you think.

Christy walked out of Dr. Narotsky's office relieved.

Finally, she'd found someone willing to take on one of Dr. Schneider's patients.

But as she took her mom and her two toddlers back out of the building and into the parking lot, Christy could feel her emotions rising.

She pulled out her cell phone and punched in the number for the office of Dr. Schneider.

I asked to speak to him.

A week later, her mom got a letter.

It was from Dr. Schneider.

He wrote, I was aghast that your daughter would intimate and accuse myself or my staff of medical error or ignoring your needs.

He went on with a warning for her.

I am very concerned you chose Dr. Narotsky for your second opinion and would encourage you to be very, very careful before believing or letting this doctor treat you.

I would be happy to sit down with you and your family and review these issues.

As she scanned through the words, Christy could only think one thing.