Coco Khan

One thing I wanted to ask you, because you mentioned the austerity years, and I may have this wrong, but I understand that for a while, and perhaps it still continues today, that these assessments were done by for-profit third-party contractors. Is that still the case? And has that had a role?

One thing I wanted to ask you, because you mentioned the austerity years, and I may have this wrong, but I understand that for a while, and perhaps it still continues today, that these assessments were done by for-profit third-party contractors. Is that still the case? And has that had a role?

I assume, therefore, they're under targets to get those numbers down, even if they're faced with people who are entitled to it.

I assume, therefore, they're under targets to get those numbers down, even if they're faced with people who are entitled to it.

I just want to go back to an earlier point. Sorry, Carolyn. You were talking about the use of AI creating biases. Can you tell me a little bit more about that and also which groups specifically are being impacted?

I just want to go back to an earlier point. Sorry, Carolyn. You were talking about the use of AI creating biases. Can you tell me a little bit more about that and also which groups specifically are being impacted?

So just so it's clear to the listeners, what we're talking, we're saying like people with certain ethnicities. What are we saying in terms of bias?

So just so it's clear to the listeners, what we're talking, we're saying like people with certain ethnicities. What are we saying in terms of bias?

So both of you have, you know, very close insights into the inner workings of DWP. What are some improvements that can be made now? Things that are like low hanging fruit to make this more compassionate as a system?

So both of you have, you know, very close insights into the inner workings of DWP. What are some improvements that can be made now? Things that are like low hanging fruit to make this more compassionate as a system?

That's so bleak, by the way, just what you were saying there. If so many people are successful, it's probably unfair, right? In any other situation, if the verdicts were constantly coming back as being incorrect, it would provoke some soul-searching about whether those verdicts were correct and whether there was a problem, but not here. Yeah.

That's so bleak, by the way, just what you were saying there. If so many people are successful, it's probably unfair, right? In any other situation, if the verdicts were constantly coming back as being incorrect, it would provoke some soul-searching about whether those verdicts were correct and whether there was a problem, but not here. Yeah.

Yeah, for sure. I mean, certainly, there were so many points in our conversation there that took my breath away, made me feel upset, angry, just shocked, you know. And I think one of the things I was really struck by was the scale of the problem. So, you know, Keir Starmer talked about benefit fraud, that's a small percent. But actually, probably the biggest percent is...

Yeah, for sure. I mean, certainly, there were so many points in our conversation there that took my breath away, made me feel upset, angry, just shocked, you know. And I think one of the things I was really struck by was the scale of the problem. So, you know, Keir Starmer talked about benefit fraud, that's a small percent. But actually, probably the biggest percent is...

everyone being let down by the system do you know what I mean and you know there's no there's no means of getting justice on that aside from going to a tribunal and so many people are just they're just far too ill or simply don't have the resources whether it be money or time to do that yeah

everyone being let down by the system do you know what I mean and you know there's no there's no means of getting justice on that aside from going to a tribunal and so many people are just they're just far too ill or simply don't have the resources whether it be money or time to do that yeah

Hey, guess what, Nish? Guess what time it is? Guess what?

Hey, guess what, Nish? Guess what time it is? Guess what?

WTF o'clock time. Did that work?

WTF o'clock time. Did that work?