Cody McLain

well actually before i i sold that company i also started another company called supportmonk.com when i was having to grow pacific coast especially for the first few months i did all the support myself but eventually you have to start outsourcing some of the responsibilities and one of that was actually customer support and i i partnered with a guy in india and he was we had i was basically growing his business and i was growing pacific coast at the same time

So we ended up partnering together and establishing a 50 50 stake and what actually became a outsourcing business.

So we were actually providing outsourcing services to other web hosting companies in the industry.

And when I sold Pacific Coast, I sold my equity stake in that.

And that actually just let me after that whole period, I kind of took a year off trying to figure out

what my interests are, trying to explore myself on a personal level, became a pilot, traveled the world and became a photographer and other things of that nature.

And then after that, I was trying to figure out, okay, what am I gonna do next?

And the thing is, I always wanted to be a startup, to work with startups, but I don't wanna have that level of risk involved in trying to like create some new crazy idea.

And I've got a list of crazy ideas, but I'm actually very risk averse.

And I think there's a stereotypical thing that entrepreneurs are very risk savvy, which is not always the case.

And I found this opportunity in a market to actually serve startups and just taking the existing experience that I was able to build up over the years.

And so I saw that there's something called BPO, business process outsourcing, and it's been around for decades and it mostly services very high end corporations.

And so I saw a need in the market to actually service these smaller and startups, whether you're a small startup or even a multimillion dollar startup, there's nobody specifically offering outsourcing services to these types of startups.

And so then that's when I had the idea to found Support Ninja.

And then that was a little over a year ago.

And here we are today.

So it's actually just a little over a year old.

We started actually at the South by Southwest in last year.

Now that we're about 14 months into it, we've actually surpassed a million dollars in annual contracts.

And we're able to actually work with some of the biggest tech companies out there, which is absolutely amazing.