Cody McLean

Hello, everybody.

Thank you.

My name is Cody McLean.

I'm the founder of a company called Support Ninja.

The company was, it's a company based in Austin and Dallas, and it services tech companies based in the Philippines.

My story is a bit ADHD.

I guess a lot of entrepreneurs are kind of ADHD, but I'm going to cover so many different components of business and personal life.

So part of that is my own personal story growing up and why I ended up being here in the first place.

Also, we're going to cover how I was able to bootstrap pretty much every business I've ever had, and especially Support Ninja, which ended up being a very successful business.

It currently has over a thousand employees.

Then we're going to talk about some of the methods that I was able to use to build the business, as well as some of the insights that I was able to have actually having the access to peer in to some of these larger tech companies that we would end up servicing.

Our company, again, it's an outsource support company.

We do everything from customer support, back office, content moderation, lead generation or data mining.

So there's a lot of different areas and we service tech companies, online businesses, et cetera.

A lot of companies would come to us expecting customer support, but they would end up finding out that there were many other avenues that we could actually help them with.

And that's a common use case that I think you guys will leave here with today.

So one of the ways that much to the detriment of my CEO, he doesn't really like this, but I love it.

So let's go back to 1849.

So we had everybody going to Cali to try and strike it rich.

So I kind of imagine that's basically a lot of startups.