Collin Stewart

And suddenly they were gone.

Now my boss kept them in his office and said, I'm going to tell you how to organize your agenda.

I'm going to tell you how to organize all your things, and now you have to use this crappy web UI.

And so it stopped being a personal productivity tool for us salespeople, and it started becoming a tool for my managers.

And as somebody who identifies as a salesperson, I took that personally, and I didn't like that.

And so I think the insight was correct.

But I think I was also wrong at the same time.

And so if I had to roughly guess, I was about 40% correct in the whole vision of everything and 60% wrong.

And so 40% right in that the insight was Salesforce isn't a personal productivity tool.

And then the 60% wrong was how I wanted to solve that problem.

And the thing that I got wrong was my idea of how to solve it was terrible.

I was like, hey, replace Salesforce with my new SaaS CRM.

People were like, no, make your tool work with our Salesforce.

And I was like, no, that's the wrong model.

Then I'd argue with them like an idiot.

And so when I realized, hey, stop arguing with them, start listening to them, you might do a whole lot better.

And it turns out I did.

We started listening to people.

We started interviewing them.

We