Colt
Appearances
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
What's going on? Scared me there a little bit.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Yo, what's up, man?
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
No, North Carolina. I got my whole family in the car. We're going to see the new Lilo and Stitch movie.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Oh, yeah. Yeah, well, I got you in my ear, bud, because you never know, you know, what can happen on one of these.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Well, if you don't mind, like, I'd like to maybe give you a little synopsis of, like, my family's business and my situation, and then read the questions so you got a little understanding. So, we've been in business for 15 years. We've got a
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
car dealership right outside of Raleigh, North Carolina, that my dad started with like a motorcycle and a tractor out of his garage, sold those, bought his first car, sold that car, bought two more. Now we've got two locations with 150 units. Um, over the last 15 years, I think he's built a pretty, pretty successful business in our area, um, that our community trusts.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
And, uh, you know, we do, we do things the right way as you should. Um, The question that I've got relates to the culture of our business. So I'll just read it to you. So my question was, how can I shift the culture of a small family business when the majority of the employees are old, established hires, are not only lazy, but can be active dancers within the company?
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Um, my dad has made all of these hires and now it's kind of stepped away from the day to day as more hands off in the company.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
So I run, um, so we have two, three locations. I run one of the car lots. Um, and I have, I've like kind of revamped all of my employees and established like my own culture within my store. Um, the other two locations are all hires that have really been with them since day one.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
And the majority of them are great, but there are a couple that I think, you know, he obviously wants to see the good in his people that he hired and kind of, and doesn't see how they behave on the day to day. Right. So we've got some, you know, just some, some bad apples in the group that know that, since they were hired by him, almost have like the hidden immunity idol.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
And there's nothing that I can really do to manage those employees because they know that he hired them and I can't fire them.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
No, no. I don't have any of the old employees at my location. So we have like an auto shop that all of our cars go through and a detail shop at the other store. So we work closely with all locations. But my store independently does not have any of the old established hires.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Great. I mean, they have about three to four times the inventory that I do. And I mean, I hang right with them every month in terms of sales. So they have four times the product, three to four times the product. And I typically, you know... maybe a small percentage behind what they sell with maybe more than half less than happy inventory.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
That's where it's weird. It's like he, every week, like he's gone four or five days a week. Um, when he stops into the store, it's only for maybe 10 or 15 minutes.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Um, but he's very adamant about keeping his, his people.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Well, yeah. So he's got a very good heart.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Um, and, and his people are loyal to him. Um, and, but I've heard you say time and time again that, you know, just because you show up for work, you may be loyal in terms of like being on time and doing what you, but they're just, they just do what they're supposed to do. Um, as an employee. Um, but they are loyal, right? They've been with him for 10 or 12 years.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Um, but since he stepped away from the company, like, I don't think that.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Um, probably like, Late 40s, early 50s.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Yeah, so right now, we're just kind of coasting with what we've got. We've got a lot of room to grow. We could probably double our inventory between the two stores, the current locations, but I think... the 10-year plan would be, you know, open a second or third or fourth retail location and grow outwards in that manner.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Yeah, yeah. We've got some like bonus programs.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
It just depends on the position, but yeah, typically it's based off sales, yeah.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
yes and that's not we've got i mean in the community we've got i mean on google we've got a 4.9 star i mean we probably over 50 percent of our business is from word of mouth yeah um do you mind if i ask a quick follow-up yeah so because i'm not let's say you have two options to deal with the cancer right you can if you can cut it out immediately which is not an option for me i'm kind of left as acting as almost like a chemo right and so these people have been left
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
kind of put on my plate where I have to deal with them, but throwing them out, cutting them out is not an option. So how, how can I deal with these people? And, and almost like, how can I make these people more effective when they're not my hires? They don't listen to what I say. And they know that they've found like an immunity where there's nothing I can do per se. Right.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Just like, there's no respect for me. You want to know the truth?
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
This has been a discussion for, who knows, probably the last couple of years. And I've been sending the episodes to show them, hey, look what he said, the cancer, you got to get rid of it. And so my sharing the show and not being a hoe has been really sending these episodes to him to say, look, man, this guy's built astronomical things.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
He's not just making it up and there's no example where the cancer stays in the business.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Right, yeah, probably need to sit down as a company, right, and address the issues with all of us together in the room.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
After we discuss in private, get on the same page.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Right, right.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Right. That's real. Yeah. Well, that's what I'll do first thing tomorrow morning. All right, brother. I wasn't at a movie with my family right now. I'll do it now, but I'll have to do it tomorrow morning. No, I get it.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Right.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
Sounds good, man. Well, thank you, guys. I appreciate it.
REAL AF with Andy Frisella
886. Q&AF: Handling Haters, How To Trust Yourself & Correcting Company Culture
All right, yeah. Have a good one. Bye.