Conor Moules

And I'm also like a coach to this person.

I'm, if people coming in vulnerable at times, if people coming in, going through probably the worst.

breakup or situation or maybe a debt in the family and a you can make them feel a little bit better about themselves but b you're kind of especially if you have like an ongoing relationship with a client you're kind of

the safest conversation with someone you really trust that you can have because you don't know any of the sub characters in the story if you know i mean so you have a relationship with gary but you don't really know if he's giving out about his cousin or his relationship your relationship is with me you're not gonna i'm more if you tied in yeah you're not in the friend group you're not an aunt you're not a cousin you're totally independent and you're kind of that person's safe space as well yeah like i've had a couple really interesting situations

I had one lady who, like when you're a trainee, you obviously have to get your own models.

And I met this lady, she was coming into me in the salon for a period of about 18 months.

And

Along that journey, she fell pregnant and she was having a baby and it was obviously, she was absolutely delighted and like really sorry to say, but she unfortunately lost the baby.

I was the first person that she told that to outside of her immediate family.

That appointment was basically the first time she'd left the house in like a month.

And when you...

having that depth of conversation with somebody you kind of realize just how important it is to them to be able to have that conversation kind of the main reason why like marketplaces cannot win in this industry in the long term because that relationship between stylists and and

between the client goes so deep.

Do you know what I mean?

Makes you a good listener.

I think with some... Obviously, that's an extreme case.

But with something like that, you kind of just learn to...

obviously listen but you kind of learn that this person is going through something and your job is a to make them feel better about themselves in regards to their hair in regards to how they look make sure they have a nice um appointment but also it's just to stand there and kind of be a sounding board for them be like a safe space for them um and i'd be lying if i said

peter mark do a course on how to do that you kind of just learn to be able to do it and i think because of probably the relationship we would would develop because you're speaking back so along the journey of building up that level of trust you're telling her your story too so it's it's a natural shared space and naturally sometimes i might be having a terrible day and she can probably tell right so we're talking through it so it's just learning to actually listen and kind of

I'm a very reactionary problem solver.