Craig Scroggie

At the same time, the downside issues exist, and we're just going to have to manage them like we have at any other point in time.

This is probably one of the biggest topics right now that people are asking.

There's a lot of fear and anxiety, certainly about AI, job loss, what does it mean for me?

And I think the first thing is there won't be an immediate displacement of roles.

AI isn't going to replace you tomorrow.

What AI will do, certainly, and we're doing this in our company, and I know many other CEOs I talk to are adopting large language models in order to improve the quality of their customer engagements, to reduce tasks that would have been done, or speed up the time it takes to produce information, to be able to just do more from a productivity standpoint.

I think it is true, Alan, that AI will improve productivity.

We're starting to see it.

If you look at Microsoft, Amazon, Meta, all their results have showed that enterprise is paying for these technologies.

We're starting to see that shift in the demonstration of the monetization of the investments in AI.

So that's coming through.

There is no question that jobs will change.

And certainly in my own organization, we are driving to improve productivity, to improve worker outcomes, to use the tools to do our work more efficiently.

What that means in the future, it may mean changes to the way we work, the type of roles

but I think that will play out over a long period of time.

We didn't go from the horse and cart to full autonomous vehicles in one flick of the switch.

Certainly, the technology revolution will probably speed up, but we've had these type of transitions in work historically over time.

They have existed in all of history, and I don't think that they will necessarily be particularly different this time around.

Well, the question would be, is that any different to the government paying people who are permanently out of work today?

Does the unemployment increase?