Damien McCallion

They're the four headings we see the app developing over the coming years.

Yeah, if I take you through maybe the process.

So we have a team that deal with the app itself.

And then out around the country, we have different hospital systems.

Now, fortunately, a lot of our hospitals are on one system.

And that made those hospitals easier once we were able to standardize the approach.

So part of that was the technology, trying to make sure it's consistent.

But equally, what we discovered is the way clinics were recorded in different hospitals, the work practices, the processes were different.

so we also had to standardize that as part of it so like any technology i guess in terms of implementation you've got to look at the workflow and the process and the data and make sure it's standardized because otherwise the patient who might have an appointment in nether kenny and an appointment in james's in dublin will see two different things or they won't come across to them in a way that makes sense so there was a lot of work

and making sure that all of the data was cleaned up all the clinics were structured in the right way and the technology in some ways then in terms of feeding that through was not the hardest part albeit the team i'm sure would say to me there was a lot of work in that just but i think the key thing is really getting all of the hospitals standardized and we still have some of our hospitals were really old systems and it's not realistic to transfer them over

as we are today.

They'll wait for the full electronic health record to come along before we transfer those appointments over.

But we have got the majority of hospitals and we are working with one or two of the other big ones who had, for example, James's were going through a major upgrade of their hospital system.

So we've had to wait until that's completed before those appointments will come on.

So it's very much an evolution.

It's very gradual.

Our aim, Jess, is to have three new releases every year and try and incorporate as many new features or as many new hospitals or indeed our community services.

community services these are primary care mental health disability you know really important services and for people and that's where much of our health care is our aim is over the next couple of years to get a standard appointments type system in where those can feed through to the app so people will have all of those appointments as well rather than just the hospital appointments which often believe it or not may be a lot less in terms of volume and frequency for many patients than those appointments that have out there in the community services

So it'll be a combination, Jess.

I mean, ultimately, when we have the electronic health record right throughout the country as places like Canada, Northern Ireland, the UK, Australia, New Zealand have at the moment.