Daniel Goleman

But that means that they cared about the client, about the customer.

Yeah.

And Simon, I think you said the key word, trust.

Yeah.

When I talked about the best salespeople, they built trust.

Their clients trusted them, so they wanted them to come around because they felt they would be honest with them.

And it's really interesting that you say maybe people aren't trusting as much maybe because they've been betrayed.

That's very interesting.

So maybe in the future, the more powerful message will be the more honest message.

Yeah, okay.

More believable.

I think one of the most obvious is that what they say seems to hold up in light of other evidence, that you feel like, oh, yeah, this guy, this woman is telling the truth.

And that isn't something you know the first time you hear it.

It's something that you evaluate and reflect on later with other data that might help.

Well, you know, it's a mixed bag because some people trust it so much.

I mean, if people have been driven to suicide, they trusted it so much.

Yeah.

Sadly.

Yeah.

And some people, I don't know how many, are rather skeptical.