Dave Currie

So if a customer doesn't renew within 90 days, they're considered a new sale.

If a customer contracts

It does not renew within 90 days.

We consider that, at day 91, we consider that a new sale.

We've talked to a lot of people in the SaaS and DAS sales intelligence space about what the right term for when do you consider a customer truly terminated versus net new.

Everyone's got a slightly different answer in the way they measure it.

That's just the business decision we've made at this point to have consistency in how we measure retention.

That's an interesting one.

We haven't added usage in terms of a customer.

We do count login, and we want to make sure that the studies that we've done are that login is absolutely required.

There's a direct correlation between login within the first two weeks and overall account revenue retention throughout the term.

So, yeah, there is a driver there, certainly, in terms of the first login and then, of course, ongoing retention.

ongoing usage over the term of the contract.

Yeah.

Uh, it's not a number that we put out there, but there's, uh, tens of thousands of users, uh, thousands of accounts across those, those, uh, marketplaces that we, we serve.

Yeah.

Yeah, so between 18 and 25,000.

And a customer rate between two and 3,000.

Yeah, and it's a really good indicator

there's a really good qualifier there as well.