Derek O'Carroll
๐ค SpeakerAppearances Over Time
Podcast Appearances
About that, but that's on the, we are assuming and planning that the lockdown that's in place in the markets that we operate in will start easing around sort of July, August.
because the lockdown has driven a lot more growth.
I've got a lot of customers who are traditional merchants.
They were doing really well online, maybe using platforms like Magento.
They got hit by COVID.
They shut down stores.
They literally repackaged their business to go 100% online.
They got rid of Magento.
They moved on to Shopify.
Now they're growing like guns, but completely different cost space.
As a result, very, very different businesses.
It's been quite
Yes.
So they have two buckets.
They have in the territory that they run or the named accounts that they run.
We have CS reps split into two.
We have technical account managers that are all around adoption.
And then we have account managers that are all about contract renewal, negotiation, pass value delivered.
So they're the two roles.
And both of them have a commission plan, which is based on churn because they've got a goal of getting, you know, retention goal and then a dollar retained revenue figure to get to.