Dianna Booher

That's a 10.

So when I look back and write you, that's like, boom, that's a 10 supplier.

In other words, they average those two things.

You mentioned two key benefits, so you're a 10 company.

You see what I'm saying about knowing the techniques up front?

Then you don't make those mistakes starting out.

That's counterintuitive than what most people would do.

Most people would say, let me throw the whole chunk of information at you.

Let me throw everything I can possibly tell you at you.

The essence of leadership is communication, and that is one-on-one integrity.

When you say something, you absolutely do it, and you are genuine about doing it.

If you fail to follow through on what you say, everything else goes away.

Thank you.

It's great to be with you.

I think really the biggest distinction there, there are several that I mentioned in the book, but I think the biggest difference is that the manager is a maintainer.

They're interested about maintaining the status quo.

They want things to go well, operations to go off without a hitch.

But the leader improves the status quo.

if you think about it like this, if you think about the financial advisor, if you want them to get the same return on your portfolio that you do, you don't really go to them.

If you're getting 4% on your money, that's what you can get.